Results-driven individual with extensive experience in operations management and fitness program design. Skilled in motivating clients and optimizing processes, contributing to exceptional service delivery and member engagement.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Costco
Seasonal
Murrieta
11.2025 - 01.2026
Stocked merchandise on shelves according to store layout and inventory guidelines.
Organized backroom inventory to facilitate efficient restocking procedures.
Assisted customers in locating products and answered questions about merchandise.
Maintained cleanliness and organization of sales floor and stock areas.
Collaborated with team members to complete daily stocking tasks efficiently.
Monitored product expiration dates and removed outdated items from shelves.
Operated equipment such as pallet jacks and hand trucks for stock movement.
Followed safety protocols while handling heavy items during stocking activities.
Assisted in packaging finished products for distribution and sale.
Maintained cleanliness in work area and adhered to safety protocols.
Monitored oven temperatures to ensure proper baking of items.
Collaborated with team members to meet daily production goals.
Participated in training sessions on equipment operation and safety practices.
Assisted with the packaging and labeling of finished products.
Stacked boxes of finished products onto pallets for shipping purposes.
Adhered to strict hygiene protocols while handling food items.
Assisted customers with product inquiries and service requests.
Coordinated merchandise displays to enhance store presentation.
Processed transactions using point-of-sale systems accurately.
Maintained inventory levels through regular stock checks.
Supported team members during peak sales periods effectively.
Handled customer complaints with professionalism and empathy.
Assisted customers with product selection and purchase decisions.
Collaborated with staff to create a welcoming shopping environment.
Built strong relationships with customers through excellent customer service practices.
Personal Trainer
EōS Winchester
French Valley
08.2025 - 10.2025
Designed personalized fitness programs for diverse client needs.
Instructed clients on proper exercise techniques and safety protocols.
Conducted fitness assessments to evaluate client progress and goals.
Maintained cleanliness and organization of gym equipment and facilities.
Provided nutritional guidance to enhance clients' fitness journeys.
Motivated clients to achieve their health and fitness objectives consistently.
Scheduled appointments with clients and communicated effectively with them via phone or email.
Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
Built and established relationships with members and guests to help in pursuit of fitness goals.
Maintained records of client's performance data such as weight loss, muscle gain.
Provided instructions in proper form, technique, and safety when performing exercises.
Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
Educated clients about the benefits of regular exercise and healthy eating habits.
Assisted clients in setting realistic short-term and long-term goals.
Member Experience Manager
EōS Winchester
French Valley
03.2025 - 08.2025
Facilitated member onboarding and engagement processes for a positive experience.
Developed and maintained strong relationships with members to enhance satisfaction.
Monitored feedback channels to address member inquiries and concerns promptly.
Collaborated with team members to streamline operational procedures for efficiency.
Implemented communication strategies to keep members informed about services.
Trained new staff on best practices for member interaction and support.
Developed and implemented customer service policies and procedures to ensure a positive member experience.
Provided exceptional customer service by responding promptly to inquiries, complaints and requests from members.
Developed strategies for improving the overall member experience across all channels.
Handled administrative tasks such as preparing reports on key performance indicators related to the member experience.
Conducted regular performance reviews with team members to ensure they are meeting customer service goals.
Assisted in resolving escalated issues from customers or other departments within the organization.
Collaborated with other departments to address customer issues effectively and efficiently.
Analyzed customer feedback data to identify areas of improvement in the member experience.
A
VP of Operations
D1 Power Systems
Murrieta
01.2019 - 03.2025
Managed administrative functions for construction office, including scheduling, meeting coordination, and correspondence handling.
Maintained precise records of project expenses, invoices, and payments for accurate financial reporting.
Oversaw procurement of construction materials and equipment while negotiating favorable supplier terms.
Coordinated with subcontractors to ensure projects met deadlines and stayed within budget constraints.
Processed payroll for construction staff, ensuring accuracy in hours worked and compliance with labor laws.
Supported bid preparation for new projects by gathering documentation and compiling cost estimates.
Assisted in drafting contracts, change orders, and other legal documents pertinent to construction projects.
Conducted inventory checks on office supplies, ordering replenishments while minimizing excess levels.