Jaime Hutterer
Saint Paul,MN
Summary
Reliable individual dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Proficient in handling money and restocking supplies. History of keeping work areas clean, neat and professionally arranged. Positive and energetic professional comfortable working with minimal supervision.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sedation & Implant Dentistry
09.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of customer interactions, ensuring proper documentation within company's database.
Customer Service Representative
Hamernick's Flooring Solutions
10.2020 - 09.2023
- Maintained thorough knowledge of products and services to provide accurate information to customers.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
Environmental Services Housekeeper
The Waters
07.2016 - 10.2020
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout facility.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Environmental Services Housekeeper
St. John Hospital
05.2012 - 07.2016
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
Education
No Degree - Interpersonal Communication Course
Century College
White Bear Lake, MN06.2016
GED -
Harmony Learning Center
St. Paul, MN 5511904.2011
Skills
- Data Collection
- Appointment Scheduling
- Stock management
- Cleaning and sanitation
Timeline
Customer Service Representative
Sedation & Implant Dentistry
09.2022 - Current
Customer Service Representative
Hamernick's Flooring Solutions
10.2020 - 09.2023
Environmental Services Housekeeper
The Waters
07.2016 - 10.2020
Environmental Services Housekeeper
St. John Hospital
05.2012 - 07.2016
No Degree - Interpersonal Communication Course
Century College
GED -
Harmony Learning Center
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