Summary
Overview
Work History
Education
Skills
Accomplishments
management certification
Timeline
Generic
Jaime Ingraham

Jaime Ingraham

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Motivated [Job Title] specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current [Type] license with [Type] endorsement, as well as certifications in pallet jack and forklift operation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Delivery Driver

Uber Eats
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Created and submitted delivery and DOT logs.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Planned delivery routes and most efficient methods of distribution.
  • Kept detailed records of deliveries and money received from customers.

Manager Newspapers

Daybreak Delivery
01.2021 - 01.2023
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Directed staff and managed annual capital budget.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Delivery Courier

Daybreak Delivery
01.2021 - 01.2023
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Verified load against delivery ticket before beginning every shift.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Tracked delivery information, mileage and fuel use while on shift.

Pizza Maker

Pizza Hut
01.2018 - 09.2018
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Wiped down counters and food prep stations using bleach and clean cloths.

Cleaner

Days Inn Hotel
01.2017 - 08.2017
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Manager Team Leader

Taproom307
01.2016 - 01.2017
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.

Team Leader Manager

Sabros Pizza
01.2016 - 01.2017
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training and development.

Leader

HSM
01.2013 - 01.2017
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on [Product or Service] and assigned duties.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of [Number] members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Implemented new working processes to deliver multiple improvements.
  • Participated in cross-functional team-building activities.
  • Molded team and embraced change to adapt within dynamic market.
  • Assisted [Job title] with new hire processing and existing training programs.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Verified confidential budget reports remained up-to-date for [Job title].
  • Assisted [Type] offices with business development and customer service.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Positioned as go-to person for up to [Number] staff members, troubleshooting complex administrative and training issues promptly.
  • Cross-trained and provided back up for customer service managers.

Cashier

Value Village Thrift Stores
02.2014 - 01.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Set up new sales displays each [Timeframe].

Manager of Operations

McDonald's Restaurant
02.2011 - 03.2014
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Manager of Operations

McDonald's Restaurant
02.2011 - 02.2013
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reviewed shift reports to understand current numbers and trends.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Devised processes to boost long-term business success and increase profit levels.
  • Organized [Type] productions and oversaw corporate meetings, fundraising events, performances and festivals.
  • Developed and launched loss-prevention program, reducing theft [Number]%.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Teamed with [Type] department to create organization's mission and vision statements.
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount].
  • Reported issues to higher management with great detail, resulting in [Result].
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Worked directly with management, [Job title]s, and [Type] department to brainstorm, discuss strategy and mitigate [Type] issues.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Monitored over [Number] employees' day-to-day activities and made plans to rectify issues resulting in [Result].
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
  • Generated and developed leads, using [Type] technique, networking and [Type] system to acquire new clients.

McDonalds Crew Member

McDonald's Restaurant
01.2009 - 02.2013
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Supported great dining and meal experiences for guests.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Order Taker

McDonald's
01.2009 - 02.2011
  • Entered orders into computer system quickly and in proper sequence.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
  • Restocked bags, cups, lids, sauces and other counter supplies.

Choir Singer

Christian Faith Center
01.2000 - 01.2004
  • Practiced [Number] hours per week to maintain and improve technical skills.
  • Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
  • Selected appropriate pieces to meet performance needs and showcase skills.
  • Applied knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest.

Education

High School Diploma -

Ashworth College
Norcross, GA
05.2023

High School Diploma -

Highline High School
Burien, WA
2007

Skills

  • Customer Service
  • Vehicle Inspection
  • Route Management
  • Time Management
  • Shipping and Packaging
  • Knowledge of State Roads and Highways
  • Order Picking and Processing
  • GPS and Route Planning
  • Local Routes Understanding
  • Customer Response
  • Shopping Orders
  • Delivery Schedule Development
  • Food Delivery
  • Delivery Record Keeping
  • Inventory and Stocking
  • Teamwork and Collaboration
  • Local Delivery
  • Trip Planning
  • Verbal and Written Communication
  • Attention to Detail
  • Vehicle Cleaning and Maintenance
  • Overnight Runs
  • Client Relationship Management
  • Complex Problem-Solving
  • Sales Strategy Development
  • Dependability and Honesty
  • Order Adjustments
  • Contactless Deliveries
  • Sell Products
  • Strong Working Relationships
  • Basic Math Skills
  • Work Order Management
  • Refund Processing
  • Delivery Verification
  • Serve Customers
  • Efficiency and Time Management
  • Sales and Promotions
  • Signature Verification
  • Safety
  • Business Development Understanding
  • Retail Sales Customer Service
  • Customer Relations

Accomplishments

  • Delivered shipments to customers throughout [Area name] region averaging over [Number] miles daily.
  • Initiated [Number] new routes that reduced delivery time by [Number]%.
  • Maintained consistent and on-time delivery record with [Number]% of all orders arriving on time or ahead of schedule.
  • Received [Award Name] achievement award at [Company Name] in [Month, year].
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

management certification

I went to school for Mcdonald's University for management and got my certification.

Timeline

Delivery Driver

Uber Eats
01.2021 - Current

Manager Newspapers

Daybreak Delivery
01.2021 - 01.2023

Delivery Courier

Daybreak Delivery
01.2021 - 01.2023

Pizza Maker

Pizza Hut
01.2018 - 09.2018

Cleaner

Days Inn Hotel
01.2017 - 08.2017

Manager Team Leader

Taproom307
01.2016 - 01.2017

Team Leader Manager

Sabros Pizza
01.2016 - 01.2017

Cashier

Value Village Thrift Stores
02.2014 - 01.2015

Leader

HSM
01.2013 - 01.2017

Manager of Operations

McDonald's Restaurant
02.2011 - 03.2014

Manager of Operations

McDonald's Restaurant
02.2011 - 02.2013

McDonalds Crew Member

McDonald's Restaurant
01.2009 - 02.2013

Order Taker

McDonald's
01.2009 - 02.2011

Choir Singer

Christian Faith Center
01.2000 - 01.2004

High School Diploma -

Ashworth College

High School Diploma -

Highline High School

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Jaime Ingraham