Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Jaskot

Woodbridge,NJ

Summary

Versatile and dynamic professional with a proven track record at Lightbridge Academy, enhancing customer satisfaction and fostering educational excellence. Expert in customer service and adept at communication, I excel in creating supportive environments and driving positive outcomes. Skilled in problem-solving and team collaboration, I consistently achieve and exceed goals.

Overview

26
26
years of professional experience

Work History

Assistant Feeder

UPS
10.2024 - 12.2024

Coordinated asset arrival and dispatch.

Handled incoming calls and provided solutions for arising issues.

Monitored load status achieving timely dispatches.

Handled customer inquiries efficiently and provided exceptional service.

Teacher

Lightbridge Academy
05.1999 - 12.2023
  • Created and developed lesson plans to meet students' academic needs.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Developed and implemented classroom routines to address varying student needs.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Administrative Assistant

Lightbridge Academy
01.2017 - 12.2019
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Customer Service Representative

Blockbuster Video
05.2007 - 02.2011
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Educated customers about billing, payment processing and support policies and procedures.

Cast Member

Disney's Hollywood Studios
08.2005 - 04.2007
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.

Education

Bachelor In History - American History

William Paterson University of New Jersey
Wayne, NJ
05.2010

Skills

    Highly Skilled in customer service and excellent phone skills

    Team Player

    Great communication skills

Timeline

Assistant Feeder

UPS
10.2024 - 12.2024

Administrative Assistant

Lightbridge Academy
01.2017 - 12.2019

Customer Service Representative

Blockbuster Video
05.2007 - 02.2011

Cast Member

Disney's Hollywood Studios
08.2005 - 04.2007

Teacher

Lightbridge Academy
05.1999 - 12.2023

Bachelor In History - American History

William Paterson University of New Jersey
Jaime Jaskot