Jaime Lynne Jensen
St. Cloud,MN
Summary
Results-driven and innovative rehabilitation counseling professional with high-impact, strategic thinking capabilities. Possessing a proven track record in educational instruction, curriculum development, measurement, and continuous improvement processes. A strategic thinker with strong organizational, prioritization, and time-management skills excelling at effective decision-making and problem-solving. An effective leader with extensive experience in motivating diverse stakeholders, gaining their trust and confidence through excellent interpersonal and intrapersonal oral and written communication skills. Thrives in dynamic environments, handling pressure and deadlines with flexibility. Well-versed in Diversity, Equity, and Inclusion and social justice principles and processes, which are integrated into both counseling and teaching practices.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Professional Counselor
Seal Dwyer Counseling, LLC
10.2022 - Current
- Assess client behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Implement evidence-based therapeutic interventions to promote positive behavior change.
- Provide education on mental health topics and resources to clients.
- Maintain confidentiality of records relating to clients' treatment.
- Collaborate with colleagues to provide high-level services and supports.
Learning and Development Specialist
Sanford Health
07.2022 - 02.2023
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person, and blended learning sessions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
Director of Accessibility Resources
Minnesota State Community & Technical College
09.2017 - 07.2022
- Served as institutional lead to facilitate collaboration across college-wide, multi-site Accessibility Resources personnel to ensure consistency in training, manuals, policies, forms, documentation, record-keeping, and delivery of accommodations.
- Supervisory lead for departmental technician and test coordinator positions; created effective relationships, listened, communicated,d influenced, and collaborated across all institutional levels.
- Developed and monitored program budgets, andsought financial resources to provide for assistive technology and other adaptive equipment.
- Developed and maintained relationships with and conducted outreach to community agencies and school districts including third-party funding agencies and professional evaluators.
- Developed and maintained relationships with and conducted outreach to community agencies and school districts including third-party funding agencies and professional evaluators
- Conducted interviews with students and reviewed disability documentation to determine eligibility for disability-related services/accommodations and provide clear recommendations, actions, and decisions.
- Established check-in appointments with students experiencing significant/fluctuating symptoms or circumstances.
- Encouraged students to self-advocate by offering problem-solving support and developing/facilitating action plans to resolve personal and academic concerns.
- Assist students with development of study skills, time management and organizational skills to increase student retention and graduation.
- Provided student referrals to campus resource personnel, community agencies and third parties who may be of assistance outside of their academic needs.
- Arranged and facilitated supplemental instruction workgroups for students in need of additional academic support leveraging blended learning modalities and state-of-the-art technologies to enhance the learner experience.
- Served as a resource for staff and faculty regarding disability law, accommodation implementation, and tips for working with students with differing abilities ensuring effective processes and directions for intake, needs analysis, instructional design, development, implementation, and evaluation of core accessible learning platforms.
- Provided disability awareness and accommodations training for teams across the campus and the college while maintaining excellence and flexibility for onsite and virtual training delivery, ensuring an outstanding learner experience regardless of modality.
- Created effective relationships, listened, communicate, influenced, and collaborated cross-team at all organizational levels championing innovation in learning and development and driving best practices in educating students via a universally designed curriculum.
- Participated in various college-wide, statewide, and national committees and councils to further the causes of persons who identify as members of historically underrepresented populations.
- M State President’s Advisory Council for Equity and Inclusion Founding Member
- Graduate of Minnesota Department of Education’s 2020 Racial Equity Institute
- Founding Member of Employee Resource Group Supporting Persons of Color
- Participant in inaugural learning cohort on strategies for teaching male students of color
- M State Living Well Coalition Member
- Graduate of Presidential “All-In” Leadership Development Cohort
- Association on Higher Education And Disabilities (AHEAD) Member
- Minnesota Affiliate of AHEAD Board Member – Treasurer and Conference Planning Committee Member
- Disability Hub MN Advisory Member
Assistant Director/Program Coordinator
Lutheran Social Service of Minnesota
11.2015 - 07.2017
- Provided managerial oversight to multi-site locations throughout Northern Minnesota including onboarding/training new employees and ongoing supervision/support of a team of up to 30 remote staff, conducted monthly compliance visits and offered recurring training for ongoing continued skill development and reinforcement of high-quality service expectations
- Effectively planned and managed budgets and resources to achieve results and maintain program sustainability
- Conducted in-home disability evaluations for home-bound persons providing recommendations for services intent on allowing the client to remain in the home of choice; partnered with vendors and other community partners to support client needs; provided coaching/counseling service to caregivers and supported volunteer-based respite care program
- Facilitated monthly client support groups across a large geographical area creating processes and continuous improvement mechanisms for ensuring excellent and engaging training delivery, workshops, and learning activities
- Developed, implemented and supported caregiver and respite programming and educational opportunities for rural areas
- Recruited, trained and supervised respite volunteers through AmeriCorps program
- Taught numerous evidence-based courses requiring certified trainers, facilitated Train-the-Trainer workshops, supported dedicated trainers in maintaining best practices, planning, logistics, and scheduling to optimize training coverage
- Wrote and implemented rural technology grant to connect disabled Indigenous Americans and their family caregivers to regional, statewide, and national service providers.
Executive Director
Living at Home of the Park Rapids Area
07.2013 - 10.2015
- Program management and administration of staff, budget/resources focused on business sustainability, staff development, and change management across multiple stakeholders to ensure high-quality implementation of services
- Successfully wrote and administered State and Federal grants requiring the ability to interpret system, state and federal statutes and translate them into program policies and procedures then communicated to board of directors, employees, volunteers, service recipients, and community partners
- Created, implemented and managed an innovative care management practice to provide person-centered care coordination
- Recruited, trained, and managed 100+ volunteers developing and implementing curriculum focused on organizational needs, best practices, and the unique skill sets of various organizational volunteers; created framework for recognizing volunteer achievements and providing on-going educational opportunities
- Facilitated numerous evidenced-based classes to adult learners, provided in-home consulting services
- Maintained organizational communication strategies including website management, newsletter campaigns, organizing and carrying out large-scale fundraising events
- Founding member of planning commission responsible for annual county-wide resource fair which involved requesting and reviewing Calls for Proposal from industry experts, and collecting and disseminating attendee and presenter feedback
Freelance Professional Writer and Editor
Self-Employed
01.2004 - 07.2013
- Consulted with customers to understand project requirements and purpose.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Wrote and created content for various topics and mediums.
- Prepared, rewrote, and edited pieces to improve readability and impact.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
Professional Marketing Copywriter/Editor
FindLaw, a Thomson Reuters Business
07.2008 - 04.2011
- Conducted interviews with external clients to discuss online marketing strategies to deliver tangible results
- Collaborated with subject matter experts in website design, web development, search engine optimization, and sales teams to create original, dynamic content focused on calls to action and next steps for internal/external customers
- Designed, developed, implemented, measured, and evaluated results of new writing training/onboarding including measurement and evaluation of learning programs to ensure impact and effective learner, customer, and business outcomes
- Mentored contract writers/editors, providing career development support in addition to ensuring integration and implementation of course skills and development
- Piloted writing initiative for Team Canada, designed curriculum for skills mastery/continuing education using modern learning platforms/technologies for content team in India
Teacher
Various Minnesota School Districts/Private Schools
09.2000 - 06.2008
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet state and national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and coursework.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Education
Master of Science - Rehabilitation Counseling
St. Cloud State University
Saint Cloud05.2023
Bachelor of Science - Education
Bemidji State University
Bemidji, MN01.2000
Skills
- Strong knowledge of counseling theories and techniques
- Mastery of Rehabilitation Counseling ethical standards
- Expertise in ADA accommodations and medical aspects of disability pertaining to vocational rehabilitation
- Case management and client assessment/diagnosis
- Curriculum development and course design including the use of D2L
- Academic advising and student support
- Classroom management and pedagogical experience
- Objective writing and rubric development
- Experienced in student record-keeping and grading
- Strong knowledge of Minnesota State Colleges and Universities practices, policies, and values
- Student engagement and motivation
- Comfort in facilitating in-person, online, or in a hybrid model
Certification
- LPC - Licensed Professional Counselor in Minnesota
- EMDR-trained Therapist (EMDR HAP)
- Licensed Educator in Minnesota - PreK-Adult
- American Counseling Association Member
Timeline
Licensed Professional Counselor
Seal Dwyer Counseling, LLC
10.2022 - Current
Learning and Development Specialist
Sanford Health
07.2022 - 02.2023
Director of Accessibility Resources
Minnesota State Community & Technical College
09.2017 - 07.2022
Assistant Director/Program Coordinator
Lutheran Social Service of Minnesota
11.2015 - 07.2017
Executive Director
Living at Home of the Park Rapids Area
07.2013 - 10.2015
Professional Marketing Copywriter/Editor
FindLaw, a Thomson Reuters Business
07.2008 - 04.2011
Freelance Professional Writer and Editor
Self-Employed
01.2004 - 07.2013
Teacher
Various Minnesota School Districts/Private Schools
09.2000 - 06.2008
Master of Science - Rehabilitation Counseling
St. Cloud State University
Bachelor of Science - Education
Bemidji State University
- LPC - Licensed Professional Counselor in Minnesota
- EMDR-trained Therapist (EMDR HAP)
- Licensed Educator in Minnesota - PreK-Adult
- American Counseling Association Member
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