Hi, I’m
Jaime Jimenez
Austin,Texas
Summary
Confident Senior Digital Project Manager ready to lead development teams through challenging pre-release project lifecycles via expansive technical skills and deft interpersonal supervision. Known for aligning human resources and technological assets to produce intensely customer-focused solutions. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
12
years of professional experience
Work History
OllyOlly
Senior Digital Project Manager
09.2021 - 08.2023
Job overview
- Conducted comprehensive post-production quality assurance to ensure website quality
- Utilized a range of software tools for effective task tracking, ensuring alignment with client needs
- Delivered SEO-optimized websites aligned with client objectives and brand identity, adhering to Google's SEO best practices
- Proactively educated clients on industry best practices during implementation to ensure their expectations were met
- Collaborated with multiple teams to develop client websites at an expert level
- Took proactive measures to set clients and the account management team up for success post-campaign launch
- Enhanced project efficiency by implementing agile methodologies and streamlining processes
- Implemented risk management strategies to mitigate potential issues and maintain project timelines.
- Standardized development processes to coalesce subsequent projects around consistent workflows, shortening average development timeframes by 90%.
OllyOlly
Digital Project Manager
03.2021 - 09.2021
Job overview
- Consistently ensured adherence to project schedules and timelines by all stakeholders during implementation and onboarding
- Demonstrated leadership by maintaining one of the lowest account cancellation rates within the team
- Consistently surpassed both team and individual goals
- Collaborated with multiple departments to build client websites, secure access to client domains and Google Business pages, and incorporate branding and marketing materials into online campaigns
- Designed project workflows based on desired product requirements, accounting for available time and resources
- Developed comprehensive project plans outlining scope, timeline, resources, and milestones to ensure successful project completion.
- Standardized development processes to coalesce subsequent projects around consistent workflows, shortening average development timeframes by 90%.
OutboundEngine
Senior Customer Success Manager
06.2019 - 01.2021
Job overview
- Conducted training and mentoring sessions for new hires, ensuring their seamless integration and performance
- Consulted with customers to ensure successful product adoption, maximize product value, and secure contract renewals
- Collaborated cross-departmentally to resolve client concerns promptly and effectively
- Represented client concerns to improve products and prevent customer churn
- Promoted for consistently maintaining KPI metrics and received team MVP awards
- Worked closely with sales, product, and support teams to ensure seamless onboarding and account management processes
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
OutboundEngine
Customer Success Manager – Retention
01.2017 - 06.2019
Job overview
- Applied active listening skills to assess client accounts and identify areas for improvement, leading to increased client satisfaction
- De-escalated challenging customer situations, fostering mutual understanding and resolution
- Scheduled and conducted personalized one-on-one Zoom or call sessions to help clients better understand and maximize the use of available tools and systems
- Performed account adjustments, website modifications, and platform enhancements to achieve client satisfaction and effectively resolve issues
- Assisted customers with onboarding and product setup to foster successful adoption and usage
- Established strong relationships with key customers, resulting in increased customer loyalty.
Yodle
Customer Success Manager
12.2011 - 05.2016
Job overview
- Built product value during client interactions, enhancing overall customer experience
- Developed and implemented SEO and SEM strategies, consistently exceeding renewal goals
- Conducted competitor analysis to optimize marketing strategies and stay competitive
- Managed a portfolio of customers, serving as their primary business point of contact
- Stayed updated on technological advancements and search engine trends to maintain cutting-edge strategies
- Personally contacted and onboarded clients, ensuring a personalized touch
- Provided follow-up and high-level customer service to maintain strong client relationships
- Updated customer account records to ensure accurate and current information
- Generated interest in other company products and services through effective communication and engagement
- Established strong relationships with key customers, resulting in increased customer loyalty.
Education
Austin Community CollegeAustin, TX
Some College (No Degree)
Lanier High SchoolAustin, TX
High School Diploma
05.1999
Skills
- Problem Solving
- Customer Engagement
- Product Adoption
- Marketing
- SEO
- Ticketing Systems
- Salesforce
- SaaS
- Project Scheduling
- Business Analysis
- Technical understanding
- Content Strategy
Languages
English
Native or Bilingual
Sign Language
Professional Working
Spanish
Native or Bilingual
Timeline
Senior Digital Project Manager
OllyOlly
09.2021 - 08.2023
Digital Project Manager
OllyOlly
03.2021 - 09.2021
Senior Customer Success Manager
OutboundEngine
06.2019 - 01.2021
Customer Success Manager – Retention
OutboundEngine
01.2017 - 06.2019
Customer Success Manager
Yodle
12.2011 - 05.2016
Austin Community College
Some College (No Degree)
Lanier High School
High School Diploma
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