Jaime Jimenez
Liverpool
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Commercial Vehicle Service Manager
Penn Power Group
06.2024 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- P&L responsibilities
- Schedule and training all shop activates.
- Employee hiring and retention
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Development Manager
Ryder
08.2022 - 04.2024
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Branch Manager/Existing Accounts
Penske Truck Leasing
12.2021 - 07.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Manager/Lease Account Mangager
DeCarolis Truck Rental
05.2011 - 12.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
District Service Manager
Penske Truck Leasing
08.2010 - 04.2011
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales [Number]%.
General Manager
Idealease Of Central New York
01.2004 - 07.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
BBA - Business Administration And Management
Iona College
New Rochelle, NY05.1999
Skills
- Interviewing and Hiring
- Customer Service
- Work Prioritization
- Coaching and Mentoring
- Operational Reporting
- Business Development
- Performance Review
- Customer Satisfaction
- Professional Relationships
- Office Operations
- Communications Strategies
- Public Speaking
- Sales Support
- Branch Operations Management
- After-sales support
- Culture development
- Verbal and written communication
- Service delivery optimization
- Employee relations
- New employee hiring
- Estimating and quoting
- Mechanical diagnostics
- Staff supervision
- Reporting and documentation
- Maintenance and repair
- Compliance enforcement
- Problem-solving
- Goal setting
- Staff management
- MS office
- Operational efficiency
- Budget control
- Vendor sourcing
- Time management
- Service documentation
- Team leadership
- Outgoing and energetic
- Performance evaluations
- Coaching and mentoring
Timeline
Commercial Vehicle Service Manager
Penn Power Group
06.2024 - Current
Customer Development Manager
Ryder
08.2022 - 04.2024
Branch Manager/Existing Accounts
Penske Truck Leasing
12.2021 - 07.2022
Branch Manager/Lease Account Mangager
DeCarolis Truck Rental
05.2011 - 12.2021
District Service Manager
Penske Truck Leasing
08.2010 - 04.2011
General Manager
Idealease Of Central New York
01.2004 - 07.2010
BBA - Business Administration And Management
Iona College
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