Jaime Johnson
Rocky Mount,VA
Summary
Experienced in providing exceptional assistance to team members and clients. Proficient in coordinating appointments, organizing mail, and collecting messages to improve office communication. Possess strong relationship-building abilities that contribute to a harmonious work environment.
Overview
19
19
years of professional experience
Work History
Shopper
Instacart
01.2020 - Current
- Shopping for the customers selected grocery and household items
- Delivering the groceries to the person after shopping for them
- If an item is unavailable, I have to make the wisest choice for a replacement
Owner/Teacher
Jaime's Little Blessings
06.2015 - 08.2024
- Teaching infants to 12 year old
- Cooking
- Cleaning
- Managed day-to-day business operations.
Snack Bar Cook
Rocky Mount Bowling Alley
08.2017 - 02.2019
- Beer Counts
- Cooking on grill, deep fryer, and pizza oven
- Operating a cash register
- Pouring beer on tap
- Stocking
- Cleaning
- Food prep
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Appointment Secretary
Physicians to Children
11.2014 - 03.2015
- Answering multi phone line
- Check out patients
- Setting up new patient appointments
- Make appointments
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Dr. Charles Burt (Through Ameristaff)
10.2014 - 11.2014
- Answer multi phone line
- Check-in patients
- Verifying patient address
- Verifying patient phone number
- Verifying patient insurance
- Check-out patients
- Set up follow-up appointments
- Take payments for services done the day of appointment
- Send claims to insurance after services done the day of appointment
- File charts
- Pull charts 2 days in advance
- Pull charts for insurance checks and payments that come in
- Making new patient charts
- Call patients for the next day to remind them of their appointments
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Debt Collector
CCS INC. (have Since Closed)
06.2011 - 07.2014
- Using an automated dialer to call consumers
- Multi line call center
- Resolve delinquent Accounts
- Resolving inquiries concerning accuracy of billing statements
- Managing balances and past due accounts
- Set up payments plans
- Insurance follow up
- Process checks, debit and credit cards
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Identified and contacted customers with overdue accounts to address payment status.
Medical Office Associate
Carilion Clinic Cardiology (Previously Consultants in Cardiology)
12.2007 - 06.2011
- Scheduling for 16 Doctors
- Operating a multi phone line
- Check-in patients at the front desk
- Verifying patients name, date of birth, address, phone number, emergency contact, insurance information
- Having patients sign consent forms
- Having patients verify their medications are correct
- Do reminder calls for next day appointments
- Pre-registration of patients for upcoming week
- Keeping a list of defibrillator and pacemaker's implanted in patients
- Filing charts
- Preparing patient documents to be scanned into patient's chart
- Pulling charts
- In charge of keeping the doctors schedule up to date
- Filling in for switchboard operator
- Used Epic to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Office Associate
Physician Associates of Virginia
09.2005 - 11.2007
- Check-in patients
- Verifying patients name, date of birth, address, phone number, emergency contact, insurance information, and signing consent forms and waivers for medicare
- Answering a multi phone line
- Taking co-pays
- Make appointments for 15 doctors
- Filing and pulling charts
- Putting in refill requests from pharmacies and sending them to the Dr to sign off on
- Calling in prescription refills to pharmacies after the Dr signs off on them
- Weighed patients for the Dr visit
- Coding encounters when patients check-out and get them ready for the billing office
- Calling insurance companies for verification of date of service
- Make referrals for patients to specialists and other offices
- Take patients to the lab for lab work
- Making sure the mail goes out
- Separating 15 doctors mail
- Setting up appointments for drug reps to talk to the Dr and setting up lunches with the doctors
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Education
Some College (No Degree) - Medical Billing And Coding AND Medical Termenology
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Franklin County High School
Rocky Mount, VA06.2000
Skills
- Promotional planning
- Shelf stocking
- Strong work ethic
- Upselling strategies
- Calendar management
- Meeting preparation
- Proofreading
- Scheduling expertise
- Medical terminology
- Schedule verification
- Document management
- Telephone etiquette
- Customer service
- Organization skills
- Calm demeanor
- Multi-line telephone operation
- Multi-line phone system operation
- Multitasking and prioritization
Timeline
Shopper
Instacart
01.2020 - Current
Snack Bar Cook
Rocky Mount Bowling Alley
08.2017 - 02.2019
Owner/Teacher
Jaime's Little Blessings
06.2015 - 08.2024
Appointment Secretary
Physicians to Children
11.2014 - 03.2015
Receptionist
Dr. Charles Burt (Through Ameristaff)
10.2014 - 11.2014
Debt Collector
CCS INC. (have Since Closed)
06.2011 - 07.2014
Medical Office Associate
Carilion Clinic Cardiology (Previously Consultants in Cardiology)
12.2007 - 06.2011
Medical Office Associate
Physician Associates of Virginia
09.2005 - 11.2007
Some College (No Degree) - Medical Billing And Coding AND Medical Termenology
Virginia Western Community College
High School Diploma -
Franklin County High School
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