Jaime Jordan
Seabrook,NH
Summary
Devoted and detail-oriented Human Resources Specialist with 8+ years' experience excelling at planning, multitasking and completing tasks to accomplish program initiatives.
Overview
20
20
years of professional experience
Work History
Human Resources Specialist
Portsmouth Naval Shipyard
Portsmouth, NH
01.2021 - Current
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Analyzed issues and employed improvement processes.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Manage over 400 worker's compensation claims as a Department for an agency with over 7,000 employees.
Detailed to Human Resources Specialist (Class)
Portsmouth Naval Shipyard
Portsmouth, NH
10.2019 - 01.2021
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for over 100 positions.
- Analyzed issues and employed improvement processes.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Implemented quality control initiatives to reduce downtime and increase revenue.
- Performed timely project management within budget constraints for issues regarding executive leadership.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Staffing Specialist
Portsmouth Naval Shipyard
Portsmouth, NH
07.2014 - 10.2019
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Advertised job opportunities through attending Job Fair events and posting open positions in social media platforms, Indeed and USA Jobs job boards and Facebook media outlets.
- Recruited over 3,000 individuals to work in management, tradesmen, maintenance, security detail, technology and administrative programs.
- Collaborated with hiring manager's, resource managers, and Budget Office to determine department's short and long-term hiring needs.
- Conducted salary survey research for both exempt and non-exempt positions.
- Managed employee rewards programs for retirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Oversaw HR needs for 6000-employee operation across several locations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Travel Assistant (OA)
Portsmouth Naval Shipyard
Portsmouth, NH
02.2013 - 07.2014
- Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
- Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Kept customers informed about trip requirements and changing travel advisories.
- Fielded inquiries via emails, in person and telephone call about travel services.
- Reviewed, documented and approved travel expenses for team members.
- Generated passenger itineraries with details of timetables and specific locations.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions and resolving any conflicts.
Secretary (OA)
Portsmouth Naval Shipyard
Portsmouth, NH
02.2012 - 02.2013
- Responded to over 50 emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and created documents for meetings.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Completed accurate daily report documents, memos and invoices.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system and greeted callers enthusiastically.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
District Lead Pharmacy Technician
Walgreens
Bedford, NH
08.2002 - 08.2012
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Generated prescription labels using Intercom Plus software, verifying accuracy of patient and medication information.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Education
Some College (No Degree) - Business
Axia University of Phoenix
OnlineHigh School Diploma -
NH School Board
Keene, NH06.2003
Skills
- Work Complaint Handling
- New Hire Onboarding
- Termination Documentation
- Human Resources Management Systems
- Procedure Compliance
- Employment Recordkeeping
- Employee Hiring
- Employment Data Tracking
- Promotion Coordination
- Conflict Resolution
- Personnel Management
- Complex Problem Solving
- Sound Judgment
- Willingness to Learn
- Analytical and Critical Thinking
- Remote Conferencing and Communication
- Microsoft Office
- Adaptable to Changing Conditions
- Business Intelligence
- Logical and Methodical
- HR Trend Tracking
- Benefits Administration
- Documentation and Recordkeeping
- Customer Relationship Management
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Human Resources Specialist
Portsmouth Naval Shipyard
01.2021 - Current
Detailed to Human Resources Specialist (Class)
Portsmouth Naval Shipyard
10.2019 - 01.2021
Staffing Specialist
Portsmouth Naval Shipyard
07.2014 - 10.2019
Travel Assistant (OA)
Portsmouth Naval Shipyard
02.2013 - 07.2014
Secretary (OA)
Portsmouth Naval Shipyard
02.2012 - 02.2013
District Lead Pharmacy Technician
Walgreens
08.2002 - 08.2012
Some College (No Degree) - Business
Axia University of Phoenix
High School Diploma -
NH School Board
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