Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaime KERTH UTT

VICTORVILLE,USA

Summary

Experienced medical professional seeking an opportunity to leverage knowledge and skills within a well-established organization. Dedicated to providing exceptional patient care and support as part of a team of experienced and friendly staff. Committed to delivering high-quality service, and making a positive impact in the healthcare industry. Highly competent Patient Concierge professional, bringing forth valuable experience in healthcare settings. Skilled at assisting patients with scheduling appointments, insurance issues, and resolving any service-related concerns. Demonstrates strong communication skills and empathy when dealing with patient needs. Notable for contributing to improvements in patient satisfaction scores in previous roles. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

12
12
years of professional experience

Work History

Patient Concierge

Savas Health
Victorville, CA
10.2024 - Current
  • Welcome, greet patients as they walk through the door, and give them the proper paperwork and UDS when needed.
  • Keep patients updated on their wait time, and offer water.
  • Answer all calls throughout the day in a professional manner, and direct messages to providers and staff through Teams.
  • Place calls to the pharmacy to update and cancel the patient’s Rx.
  • Enrollment of new patients thoroughly involves explaining the program treatment and attendance requirements, checking insurance eligibility, capturing pictures to add to the patient profile, and entering demographics.
  • Provide stellar customer service when assisting patients in creating appointments, either in the office or over the phone.
  • Returning patients' phone calls in a timely manner.
  • Maintain a safe and clean work environment by complying with procedures, rules, and regulations.
  • Uphold the company vision and values by catering to patients in their time of need, by going above and beyond to help assist patients.
  • Perform other duties consistent with the above responsibilities.

FRONT OFFICE MEDICAL ASSISTANT, REFERRAL COORDINATOR

Puri Orthopedic Center, Inc
Victorville, USA
10.2022 - 10.2024
  • Answering all incoming calls, routing calls to delegated staff
  • Providing patient information for appointment and referrals, and authorization
  • Scheduling appointments for new and existing patients
  • Verifying insurance benefits and eligibility
  • Checking in and out patient and assisting visitors at the front desk
  • Collecting copays and past due balances
  • Verifying, imputing patient demographics, information while scheduling patient appointments
  • Updating new and existing patient demographics by helping patient's complete patient packet forms
  • Uploading patient medical records to appropriate charts, maintaining and distributing medical records, and ensuring that record-keeping procedures follow health privacy laws and facility policies.

MEDICAL ASSOCIATE, VACCINE COORDINATOR, REFERRAL COORDINATOR

New Life Medical Associates Inc.
Apple Valley, USA
02.2013 - 10.2022
  • Escorted patients to exam rooms, interviewed, take vitals, and document all data
  • Instruct patients with physicians' instructions, ensure all reports, labs, information, and medical records are up to date and available at all time
  • Prepare and maintain exam rooms, supplies, and instruments
  • Act as liaison between physicians, patients, insurance providers and outside services
  • Maintain all logs and required checks for VFC, private, emergency and expired medications along with oxygen and refrigerator temperatures
  • Prepare and maintain patient referrals and authorizations while working with providers and insurance carriers
  • Schedule and confirm appointments, surgeries, consultations and follow up referrals were kept and received
  • Verify insurance and create superbills
  • Responsible for all vaccine management, training, ordering, receiving, storing and monitoring
  • Ensure complete and accurate registration using excel
  • Assemble information pertaining to patients (per guidelines) and provide to specialists
  • Contact organizations and insurance companies to ensure prior approval requirements are met
  • Review referral details and expectations with patients
  • Assist patients in solving potential issues related to health care, financial situations and social barriers
  • Point of contact for patients and family questions and concerns.
  • Completed bi-weekly payroll for [Number] employees.

Education

MEDICAL ASSOCIATE CERTIFICATION -

APPLE VALLEY CAREER COLLEGE
APPLE VALLEY, CA

Bachelor of Science -

WESTWOOD COLLEGE
ONTARIO, CA

Skills

  • Front Desk Operations
  • HIPAA compliance
  • Medical office software
  • Insurance verification
  • Patient scheduling
  • Referrals and authorizations
  • Immunization administration
  • Medical Records Management
  • Patient communication
  • Customer service
  • Appointment scheduling
  • Call handling
  • Problem solving
  • Multitasking Abilities
  • Effective communication
  • Improve patient care

References

References are available on request.

Timeline

Patient Concierge

Savas Health
10.2024 - Current

FRONT OFFICE MEDICAL ASSISTANT, REFERRAL COORDINATOR

Puri Orthopedic Center, Inc
10.2022 - 10.2024

MEDICAL ASSOCIATE, VACCINE COORDINATOR, REFERRAL COORDINATOR

New Life Medical Associates Inc.
02.2013 - 10.2022

MEDICAL ASSOCIATE CERTIFICATION -

APPLE VALLEY CAREER COLLEGE

Bachelor of Science -

WESTWOOD COLLEGE

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Jaime KERTH UTT