Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Kiesz

Everett,WA

Summary

I am an effective leader and problem-solver who excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of successfully coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

I manage and motivate employees to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. I focus on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.

A leader with experience in directing activities in the work place. Skilled in developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Focused on big picture focus, communicating goals and visions to succeed.

Problem solver, networker, and consensus builder. Self-motivated manager bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Enthusiastic leader eager to contribute to the team success through hard work, attention to detail and excellent organizational skills.

I have a clear understanding of business models, hiring, training and HR experience. Motivated to learn, grow and excel in all areas of the business. I am a dedicated Manager with experience managing 50 plus employees. I lead by example, while providing exceptional customer service.

Overview

19
19
years of professional experience

Work History

Sales/Customer Service

Absolute Mobility Center
08.2022 - Current
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Completed physical inventory counts each month.
  • Managed inventory storage in clean and organized fashion.
  • Posted vehicles on website.
  • Work with vendors
  • Knowledge of products, scooters and wheelchairs, and vehicles.
  • Provided trade in values for vehicles
  • Knowledge of NMEDA and Conversion Manufacturers

Office Manager

Absolute Mobility Center
09.2020 - Current
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Maintained computer and physical filing systems.
  • Managed office operations while scheduling appointments for department managers.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Engaged with customers to effectively build rapport and lasting relationships.

Assistant Manager

Cinebarre Mountlake Terrace
12.2017 - 09.2020
  • Responded to customer requests with friendly, knowledgeable service and support
  • Strong leader of customer support staff
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Promptly responded to inquiries and requests from prospective customers
  • Effective liaison between customers and internal departments
  • Performed calculations in payroll categories such as overtime, vacation and sick hours
  • Received and reviewed time records for employees
  • Operated standard kitchen equipment with a focus on safety and sanitation
  • Assisted chefs in food preparation and presentation
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Actively pursued personal learning and development opportunities
  • Communicated clear expectations and goals to each team member
  • Monitored employee performance and developed improvement plans
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Associate Manager

Regal Entertainment Group
03.2010 - 12.2017
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Asked open-ended questions to assess customer needs
  • Provided an elevated customer experience to generate a loyal clientèle
  • Assisted customers with food selection, inquiries and order customization requests
  • Maintained cleanliness and presentation of stock room and production floor
  • Developed and facilitated all new-hire orientations
  • Shadowed employees to determine an accurate description of the duties and skills required for each position

Assistant Manager

Starbucks Coffee Company
01.2005 - 03.2010
  • Answered questions regarding the store and its merchandise
  • Demonstrated use and care of merchandise
  • Greeted customers and ascertained customers' needs
  • Maintained records related to sales
  • Helped customers with questions, problems and complaints in person and via telephone
  • Stocked shelves and supplies and organized displays
  • Organized racks and shelves to maintain the visual appeal of the store
  • Developed positive customer relationships through friendly greetings and excellent service
  • Trained and served as a peer coach for new sales associates
  • Educated employees on new merchandise during seasonal workshops
  • Created visual marketing and styled window displays
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Shopped for and ordered food and kitchen supplies and equipment
  • Hired and trained of staff

Education

Associate of Science - Culinary Arts

The Art Institute of California
CA
2014

Fresno State University Recreation Event Planning
Fresno, CA

Certificate - Phlebotomy

Gernick Academy
Fresno, CA

Skills

  • Team leadership and coaching
  • Staff Management
  • Operational Improvement
  • Customer Service
  • Time management
  • Scheduling
  • Continuous improvements
  • Issue resolution

Timeline

Sales/Customer Service

Absolute Mobility Center
08.2022 - Current

Office Manager

Absolute Mobility Center
09.2020 - Current

Assistant Manager

Cinebarre Mountlake Terrace
12.2017 - 09.2020

Associate Manager

Regal Entertainment Group
03.2010 - 12.2017

Assistant Manager

Starbucks Coffee Company
01.2005 - 03.2010

Associate of Science - Culinary Arts

The Art Institute of California

Fresno State University Recreation Event Planning

Certificate - Phlebotomy

Gernick Academy
Jaime Kiesz