Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
8
8
years of professional experience
Work History
Non-Medical Case Manager
Ryan White Program, VCU
09.2022 - Current
Identification, screening, and enrollment/updating of patients eligible for Ryan White program assistance in both inpatient and outpatient settings
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Management of clients on medication adherence care list
Providing shadowing and mentoring opportunities to interns and new case managers
Strengthened relationships with community organizations to increase access to supportive resources for clients in need
Participated in regular professional development opportunities to stay current on best practices within the field of case management
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
Evaluated program effectiveness continually through data analysis and outcome measurement metrics
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
Achieved positive client outcomes by developing and implementing comprehensive case management plans
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Metals Analyst
Schneider Laboratories Global
11.2021 - 09.2022
Specialized in receiving, logging, and preparation of lead samples in dust, paint, soil, air, bulk, and water
Analysis of lead in samples through Flame Atomic Absorption Spectrophotometry (Lead FLAA)
Assistance in training of new hires
Provided customer service to clients nationwide, including state health agencies
Research Assistant
KRG, VCU Department of Health Behavior Policy
08.2019 - 11.2021
Performing data collection and analysis
Conducting formal and informal interviews
Ongoing training of research team in relevant skills (asset mapping, use of scoping review application, etc)
Enhanced research quality by meticulously collecting and analyzing data from various sources
Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge
Organized research materials, maintaining a well-ordered workspace conducive to productivity
Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics
Collected research data through experimentation, surveys and leading focus groups
Created surveys and questionnaires to collect data for research projects
Scheduled appointments with test subjects over phone and through email
Office Assistant
Registrar's Office, Emory and Henry College
01.2017 - 05.2019
Assisting students with academic paperwork
Maintained confidentiality in handling sensitive information while performing administrative tasks
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace
Streamlined communication between departments for better collaboration and increased productivity
Expedited document processing with accurate data entry and timely filing
Education
Master of Arts - Public Health
Virginia Commonwealth University
02.2027
Bachelor of Arts - Psychology, Women and Gender Studies
Emory & Henry College
05.2019
Skills
Care Coordination
Client Advocacy
Records Management
Referral Coordination
Case Management & Patient Support
Individualized counseling
Problem-Solving
Email and Telephone Etiquette
Case Documentation
Patient Assessment
Resource Identification
Analytical and Critical Thinking
Accomplishments
Innovated capabilities of Ryan White Case Management to connect with patients
Joined the Medication Adherence team within a year of hire
Achieved greater clarity for adherence caseload through effectively analyzing EHR and Careware
Effectively organized committee and volunteers for VCU Ryan White PrideFest
Earned recognition in peer-reviewed publications like The Journal of Community Health
Affiliations
Virginia Public Health Association
American Public Health Association
Association of Public Health Nurses
Health Brigade Emerging Leaders Council
Research
Kalpulli Research Group, Virginia Commonwealth University, Dina Tamar García, PhD, Summer 2019, November 2021, Conducting interviews and surveys, Coordination of research trips and meetings with community members, including asset mapping, stakeholder focus groups, attending community events, and community calls, Managing trainee schedules, Maintaining relationships with community members and leaders for the purposes of community engaged research, Created ten-hour research trainings for trainees conducting research for studies related to HIV and refugee health, Manuscript writing and editing, Designed and discussed asset mapping training with trainees, Transcription, Designed survey instruments for research use on REDCap and Qualtrics, Analyzed qualitative data through the use of MAXQDA software
Psychology Honors Project, Emory & Henry College, A. Celeste Gaia, PhD, Spring 2019, Created a series of imagined interpersonal contact tasks in relation to attitudes towards transgender men and women, Distributed the tasks along with other measures in a series of questionnaires across campus to measure the effects of imagined interpersonal contact on attitudes towards transgender individuals, Entered data gathered in SPSS system, analyzed data, and interpreted data in research manuscript, Data presented at a campus wide event
Research Design in Psychology, Emory & Henry College, A. Celeste Gaia, PhD, Spring 2018, Created and carried out research project regarding bullying behaviors as children and current self-esteem, depression and anxiety in college students, Designed questionnaire, distributed questionnaires across campus, entered data into SPSS system, and analyzed data, Interpreted data in research manuscript, Created poster for presentation and display
Professional Development
Advise, Refer, and, Prescribe: Strategies for Talking to Cancer Patients about Tobacco Use, Zoom Webinar, Duke University, 11/2023
American Public Health Association 2023 Annual Meeting, Atlanta, Georgia, 11/2023
Improving Care and Treatment for Cisgender and Transgender Black Women with HIV, Zoom Webinar, HRSA, 11/2023
Virginia Public Health Association Conference, Richmond, Virginia, 09/2023
2023 Virginia Ryan White Case Management Summit, Richmond, Virginia, 03/2023
Advancing Excellence in Transgender Health: A Course for the Whole Care Team, Digital Conference, 10/2020
2020 SWVA Oral Health Summit DAY 2: Improving Oral Health Outcomes in Southwest Virginia, Zoom Webinar, 09/2020
2020 SWVA Oral Health Summit DAY 1: Improving Oral Health Outcomes in Southwest Virginia, Zoom Webinar, 09/2020
Virginia Oral Health Summit 2019, Westin Richmond, Richmond, VA, 11/2019
LGBTQ+ Health: Information Resources for Patients and Providers, Health and Wellness Library, VCU Medical Center Gateway Building, Richmond, VA, 09/2019
Best Practices for Administering and Documenting Informed Consent, C. Kenneth & Dianne Wright Center for Clinical and Translational Research, Richmond, VA, 09/2019
Cross-Cultural Psychology Study Abroad Trip, Prague, The Czech Republic; Krakow and Warsaw, Poland, 2018
SEPA Conference Attendance, The Marriott Charleston, Charleston, SC, 2018
Safe Zone Training, Emory & Henry College, Emory, VA, 01/2017
Professional Presentations
Community health workers in oral health: A scoping review, IADR 2020 General Summit, Spring 2020
The Effects of Imagined Interpersonal Contact on Attitudes Towards Transgender Individuals, Ampersand Day, Emory, VA, Spring 2019
It's Worth It: The Biopsychosocial Aspects of Being Transgender and Transitioning, Ampersand Day, Emory, VA, Spring 2019
Predictors of Anti-Trans Prejudice in College Students, SEPA 2019 Conference, Jacksonville, FL, Spring 2019
Gender and Sexuality, Undergraduate Race, Class, Gender, and Sexuality course, Emory, VA, Spring 2019
College Students' Attitudes Toward Gender Role Beliefs, Undergraduate Research Design in Psychology course, Emory, VA, Spring 2018
Attitudes Towards Inter-Faith Marriage, Undergraduate Principles of Sociology course, Reynolds Community College, Spring 2016
The Evolutionary and Biological Reasons for Altruism, Reynolds Community College, Summer 2015
Manuscripts
A scoping review of the roles, training, and impact of community health workers in oral health, Community Dent Health, 2021-08-31, 38, 3, 198-208, 10.1922/CDH_00370Garcia11, 34029018
The Effects of Imagined Interpersonal Contact on Attitudes Towards Transgender Individuals, Emory and Henry College, Spring 2019
It's Worth It: The Biopsychosocial Aspects of Being Transgender and Transitioning, Emory and Henry College, Spring 2019
Predictors of Anti-Trans Prejudice in College Students, Emory and Henry College, Spring 2018
The Homosexual Holocaust, Reynolds Community College, Summer 2015
HONORS AND AWARDS
Mary B. Cox Outstanding Senior in Psychology Award, Emory and Henry College, Spring 2019
Psychology Department Award for Academic Excellence/Highest GPA, Emory and Henry College, Spring 2019
SEPA Regional Research Award, Psi Chi, $400, Spring 2019
Ampersand Grant, Emory and Henry College, $500, Fall 2018
Field Experience
Interviews, Richmond, Virginia, Spring 2020, Spring 2021, Conducted interviews using semi-structured interview guides, Conducted interviews over the phone during COVID-19 restrictions, Conducted research to identify community leaders and providers for potential interviews
Community Advisory Board (CAB) Meeting, Galax, Virginia, Spring 2020, Conducted focus group discussions with community members related to the health and oral health needs of Latinx people living in the city of Galax, Grayson County, and Carroll County, Coordination of trainees through travel to Galax and throughout CAB meeting
Asset Mapping, Galax, Virginia, Fall 2019, Provided asset mapping training for the research team, Conducted informal interviews with community members in regard to health concerns of the city, particularly as it pertains to the Latinx community, Conducted asset and risk mapping of the city, Coordinated of trainees throughout the trip, Development and maintenance of a database of community partners for future CBPR in Galax, VA and the surrounding counties of Grayson and Carroll
Health Psychology, Emory and Henry College, Kimberly Baranowsky, PhD, Fall 2018, Attended a Narcotics Anonymous Meeting and participated as an observer, Applied knowledge gained in coursework to the understanding of the modern opioid epidemic in southwest Virginia, Applied understanding of Narcotics Anonymous gained by attendance to research on opioid treatment
Child Development, Emory & Henry College, A. Celeste Gaia, PhD, Fall 2017, Fifteen hours of service, over the course of the semester, consisting of working with children between the ages of 3 to 5 years in a developmental context through the application of knowledge gained through course
Principles of Sociology, Reynolds Community College, Gayle D'Andrea, PhD, Spring 2016, Service over the course of a day to reinforce theoretical concepts and applications regarding conflict theory and the theory of symbolic interactionism, Provided instruction and resources related to the LGBTQ+ Resources available in Richmond, VA
Timeline
Non-Medical Case Manager
Ryan White Program, VCU
09.2022 - Current
Metals Analyst
Schneider Laboratories Global
11.2021 - 09.2022
Research Assistant
KRG, VCU Department of Health Behavior Policy
08.2019 - 11.2021
Office Assistant
Registrar's Office, Emory and Henry College
01.2017 - 05.2019
Bachelor of Arts - Psychology, Women and Gender Studies
Quality Supervisor at University of Toledo Medical Center (Care Clinic/Ryan White Program)Quality Supervisor at University of Toledo Medical Center (Care Clinic/Ryan White Program)