JAIME LIEGLER
Orlando,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food And Beverage Supervisor
Embassy Suites By Hilton
02.2023 - 12.2023
- Achieved 45% increase in guest satisfaction scores by working on them.
- Set as well as enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer complaints in professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Controlled food costs and managed inventory.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Worked with qualified chef to diversify menu with new offerings.
- Coordinated kitchen activities with front-of-house staff for seamless service.
- Identified team weak points and implemented corrective actions to resolve concerns
Bar Manager
Table Top Catering LLC
09.2021 - 01.2023
- Tracking made sure to show consideration, amiability, and readiness to lend hand wherever necessary.
- Organized my schedule to ensure all obligations were carried out on time.
- Showed consideration, cordiality readiness to lend assistance whenever required.
- Proved successful working within tight deadlines and fast-paced environment.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained flexible work schedule to meet event needs.
- Maintained effective supply levels by monitoring and reordering beer and wine stock as well as liquor.
- Coordinated with catering staff to deliver food services for special events and functions.
Server
Adobe Gila's
Orlando, FL
08.2018 - 01.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Organized and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- The 5-person wait staff at the fast-casual restaurant provided attentive service to the many customers encountered each day, intending to create a socially conscious and meaningful experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
Catering Assistant
Maja's Gourmet Catering
Milwaukee, WI
11.2017 - 09.2018
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items
- Followed recipes and instructions to achieve quality and presentation standards
- Assisted in setting up and breaking down kitchen stations
- Stocked and rotated food items according to expiration dates
- Proposed new ideas and concepts to enhance merchandise displays
- Analyzed customer feedback and shopper trends to inform display designs
- Investigated current trends and innovative techniques to create unique displays
- Delivered catered food and supplies to facility for on-time set-up.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Casino F & B Assistant Shift Manager
Potawatomi Business Development Corporation
Milwaukee, WI
03.2017 - 02.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence
Bartender
F&B Casino Floor Beverage department multi-venue, Potawatomi Business Development Corporation
Milwaukee, WI
01.2013 - 05.2015
- Worked multiple venues throughout employment.
- Transferred venues to assist with business need and demands.
- Consistently shown to correctly and responsibly handle cash drawer with starting bank of $600-$1000 during each shift.
- Cleaned establishment, counted cash drawers, and took inventory to prepare bar for next shift.
- Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Bartender trainer for all new bartenders.
- Maintained safe food handling standards at all times.
- Consistently received 100% rate of customer satisfaction.
- Anticipated and addressed guests' service needs.
- Took on leadership roles and need little if any supervision Multi venue trained: Bar 360, Locavore restaurant, Northern Lights Theater, Solstice VIP lounge Cross-trained as bar back, server and bartender.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ07.2025
Bachelors In Psychology - Specializing In Drug Addiction And Substance Abuse
Southern New Hampshire University
Hooksett, NH07.2019
High School Diploma -
Oak Creek Senior High School
Oak Creek, WI2000
Skills
- Point of Sale Operation
- Hospitality Service Expertise
- Strong Work Ethic
- Multitasking Abilities
- Time Management
- Interpersonal Skills
- Exceptional Customer Service
- Adaptable and Flexible
- Team Leadership
- Food and Beverage Service
- Inventory Management
Certification
- SafeServ certification: Manager
- SafeServ certification: Alcohol
- Florida food handler certification
- Food and Beverage Certificate
Timeline
Food And Beverage Supervisor
Embassy Suites By Hilton
02.2023 - 12.2023
Bar Manager
Table Top Catering LLC
09.2021 - 01.2023
Server
Adobe Gila's
08.2018 - 01.2019
Catering Assistant
Maja's Gourmet Catering
11.2017 - 09.2018
Casino F & B Assistant Shift Manager
Potawatomi Business Development Corporation
03.2017 - 02.2018
Bartender
F&B Casino Floor Beverage department multi-venue, Potawatomi Business Development Corporation
01.2013 - 05.2015
Bachelor of Science - Psychology
University of Phoenix
Bachelors In Psychology - Specializing In Drug Addiction And Substance Abuse
Southern New Hampshire University
High School Diploma -
Oak Creek Senior High School
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