Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Lilly

Orlando

Summary

Enthusiastic professional with a background spent processing multi-state payrolls for over 1,500 employees. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations.

Overview

13
13
years of professional experience

Work History

Payroll Specialist

Steel Partners
01.2024 - 02.2025
  • Process full cycle multi-state payroll for both exempt and non-exempt employees and maintain relationships with 20 client accounts with over 1,500 employees.
  • Update and process tuition reimbursement, commissions, EIP Bonus, severance, arrears benefits repayment, vacation payouts, garnishment refund, uploading hours and payment in a CSV excel template for processing.
  • Run and process off cycle payrolls, respond to client’s payroll related inquiry, collaborate with HR and other business partners to ensure timely and accurate entry of payroll related data.
  • Complete employment verification, direct deposit reversals, stop payment on checks, update hourly rate calculation of overtime, shift differential. Review and input direct deposit information, process LOA/STD payments, reviewing timesheets, calculating wages
  • Conduct regular audits to ensure accuracy and adherence to payroll policies and procedures.
  • Identify opportunities for process improvement to streamline payroll procedures and enhance payroll system functionality.
  • Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner, Maintain client SLA to ensure timely process.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Facilitated successful integrations with existing client systems, carefully mapping out dependencies and requirements to ensure compatibility.
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.

Payroll Processor

Ruth Chris Steakhouse
01.2023 - 12.2023
  • Utilizing UKG to Perform calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing utilizing Dimensions Time Keeping and UKG.
  • Suggested solutions to developing problems during project so that correct modifications could be made within UKG and Dimensions.
  • Managed payroll data entry and processing for 4000 employees to comply with predetermined company guidelines.
  • Process weekly and bi-weekly multi-state payroll within UKG.
  • Researched tax issues and stayed current on all federal, local and state tax laws.
  • Maintains current knowledge of federal, state and local tax laws and codes.
  • Prepare and record garnishment payments for wage attachments and child support.
  • Review, process and respond to payroll inquiries.
  • Audits payroll work and ensure payroll processing checklist is followed to help mitigate payroll processing errors.
  • May perform data entry of missed punches, vacation, tips and time adjustments.
  • Ensures payroll processing compliance with local, state, and federal laws.
  • Calculates retro pay & creates earnings ensuring compliance with state and federal laws.
  • Prepares off-cycle payroll checks and special payrolls for locations within UKG.
  • Balance and reconcile all payroll entry is accurate.

Payroll Administrator

Cox Automotive Inc.
01.2015 - 12.2021


  • Run user test within UKG to make sure the team will not encounter issues
  • Create guides on how to use the system along with teaching team members how to use and navigate the system for current and new team members.
  • Answer technical support calls for team members who needs help with the system and to grant access.
  • Meeting project deadlines to get all team members up and running in the system..
  • Help identify and implement process improvements in order to improve our current processes and avoid repeating the same mistakes.
  • Utilized UKG to Managed payroll processing for over 2000 employees.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Researched and identified solutions to technical problems within UKG.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Run test within systems before final rollout to help identify issues before the system is fully live.
  • Monitored UKG system performance to identify potential issues along with documenting what worked and what didn't.
  • Managed accounts payable and receivables and payroll.
  • Auditing and balancing payroll within UKG.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Maintains current knowledge of federal, state and local tax laws and codes; Perform tax research and assist in analyze technical tax issues.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Using UKG to Process employee changes: Tax Withholdings, Direct Deposits and PTO accruals. LOA activity,
  • Processes bi-weekly and weekly multi-state payroll with UKG.
  • Prepare and process garnishment payments to federal, state and local jurisdictions for wage attachments and child support.
  • Resolved malfunctions with systems and programs such as UKG through troubleshooting.
  • Ensure garnishments are applied and completed in accordance with State and Federal rules and regulations to ensure the deductions are applied appropriately and accounts can be closed for financial reporting.
  • Processed payroll garnishments such as tax liens and child support, Tuition Reimbursement and Severance.
  • Supports escalated calls and tickets from the ESC Generalist and strives to provide a final resolution within targeted service level agreement (SLA)
  • Audits payroll work and ensure payroll processing checklist is followed to help mitigate payroll processing errors
  • May perform data entry of missed punches, work schedules and time adjustments, direct deposit, tax, and other data in KRONOS and PeopleSoft Systems
  • Validates tax location code for new hires and transfers and regularly audits this in support of payroll processing
  • Ensures payroll processing compliance with local, state, and federal laws

Review Clerk

PRWT Services Inc.
02.2014 - 12.2014
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Prepare source data for computer entry by compiling and sorting information
  • Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures
  • Work with supervisor to ensure accurate data is entered
  • Perform other duties assigned by management
  • Improved quality processes for increased efficiency and effectiveness
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Maintained 99% QC accuracy

Digital Specialist

Recall
02.2013 - 01.2014
  • Organized and documented incoming stored information
  • Responsible for scanning and uploading files to Kodak
  • Update Excel spreadsheet reports daily in regards to client status and project metrics
  • Conducted audits and inventory on files within storage areas, QC accuracy of 98%
  • Performed Quality Control, photocopying, faxing and filing
  • Verifies customer account data by reviewing, correcting and deleting files
  • Compile statistical data for analysis purposes
  • Documented all tasks and work activities into Microsoft Excel by creating daily spreadsheets
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies
  • Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation

Customer Service Representative

Humana
01.2012 - 11.2012
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Shipping and Receiving
  • Maintained accurate log of outgoing/incoming pharmaceutical customer orders
  • Scan over 500 products using UPS software; mail packages daily
  • Compiled customer feedback and recommended service delivery improvements to management

Education

Bachelor of Arts - Accounting

Ashford University
San Diego, CA
06.2021

Skills

  • PeopleSoft
  • Case Management (SalesForce, Service Station)
  • ADP Workforce Now
  • ADP Lifion/Lyric
  • ADP Smart Compliance
  • ADP Financial Services
  • Dimensions
  • UKG
  • Kronos
  • Oracle

Timeline

Payroll Specialist

Steel Partners
01.2024 - 02.2025

Payroll Processor

Ruth Chris Steakhouse
01.2023 - 12.2023

Payroll Administrator

Cox Automotive Inc.
01.2015 - 12.2021

Review Clerk

PRWT Services Inc.
02.2014 - 12.2014

Digital Specialist

Recall
02.2013 - 01.2014

Customer Service Representative

Humana
01.2012 - 11.2012

Bachelor of Arts - Accounting

Ashford University

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Jaime Lilly