Jaime Lopez
Torrance,CA
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicative and team-oriented with proficiency in creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Reliable Valet Driver with a clean driving record and professional demeanor. Adept in parking and retrieving cars quickly and safely to achieve customer satisfaction. Friendly and outgoing with experience in providing directions and information on local attractions to assist out-of-state visitors. Offering 25 years' of valet service expertise.
Responsible Valet Driver with proven talents in processing point of sale transactions and Excellent with parking and retrieving vehicles. Bilingual in English and Spanish with excellent interpersonal communication skills. Clean driving record and comfortable working in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Valet Attendant
PMC AT SONESTA REDONDO BEACH
Redondo Beach, California
03.2025 - Current
- Adhered strictly to all company policies regarding safety procedures at all times.
- Greeted customers and provided excellent customer service.
- Provided directions and recommendations on local attractions upon request from customers.
- Organized and coordinated the flow of traffic in and out of the parking lot.
- Verified valid driver's licenses before allowing customers to drive away with their cars.
- Maintained a clean work environment by sweeping up debris, emptying trash cans, cleaning windows.
Valet Attendant
Beach house hotel Hermosa
Hermosa Beach, California
09.2021 - 03.2025
- Assisted customers in retrieving their vehicles when requested.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Greeted customers upon arrival, provided assistance with luggage and other items.
- Greeted customers and provided excellent customer service.
- Provided directions and recommendations on local attractions upon request from customers.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Monitored parking area for safety, security and general customer concerns.
Valet Attendant
Laz parking Malibu Beach INN
Malibu, CA
09.2020 - 09.2021
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
Valet Driver
the carlyle Residents
Beverly Hills, CA
06.2019 - 09.2020
- Established, reviewed and updated territory boundaries and distribution routes for route sales teams.
- Analyzed regional market trends to discover new opportunities for growth.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
- Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Improved operations by working with team members and customers to find workable solutions.
Valet Parking Manager at El Cholo Mexican Restaura
Express valet parking company
Santa Monica, California
03.2016 - 06.2019
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
- Coached team members to consistently exceed superior customer service standards.
- Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
- Coordinated valet service for large groups, special events and daily guest loads.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Inspected equipment and work stations to comply with established standards and regulations.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Recognized by management for providing exceptional customer service.
- Monitored traffic flow at entrances and exits to minimize congestion and maximize efficiency.
- Developed operational procedures to ensure efficient workflow.
- Trained new employees on proper safety protocols, customer service practices, and parking regulations.
- Communicated regularly with vendors regarding supplies needed for valet service.
- Inspected vehicles upon return to ensure no damage had occurred during the shift.
- Drafted reports summarizing daily activities, customer feedback, and revenue generated.
Education
Real Estate Licensees -
California Realty Training
Torrance, CA04-2023
Televicion Technical Ingineering -
Centro Tv And Radio
Torrance, CA01.2014
High School Diploma -
Gardena High School
Gardena, CA09.1988
Skills
- Sales orientation
- Budgeting skills
- Employee scheduling
- Time management
- Team building and motivation
- Relationship development
- Clean driving record
- Car parking
- Excellent customer service
- Automatic and manual driving
- Point of sale transactions
- Luggage loading
- Client service
- Safe driving
- Vehicle operation
- Customer service
- Emergency protocols
- Conflict management
- Supervision
- Team building
- Communications
- Problem resolution
- Operational improvement
Timeline
Valet Attendant
PMC AT SONESTA REDONDO BEACH
03.2025 - Current
Valet Attendant
Beach house hotel Hermosa
09.2021 - 03.2025
Valet Attendant
Laz parking Malibu Beach INN
09.2020 - 09.2021
Valet Driver
the carlyle Residents
06.2019 - 09.2020
Valet Parking Manager at El Cholo Mexican Restaura
Express valet parking company
03.2016 - 06.2019
Televicion Technical Ingineering -
Centro Tv And Radio
High School Diploma -
Gardena High School
Real Estate Licensees -
California Realty Training