Jaime Luevanos
Tulsa,OK
Summary
Experienced Training General Manager and District Manager with a demonstrated history of working in the restaurant industry. Skilled in Catering, Budgeting, Food and Beverage, Multi-Unit, and Customer Satisfaction. Strong operations professional with a Bachelor's degree focused in Business Administration and Management.
Overview
19
19
years of professional experience
Work History
Multi-Unit Manager
Chicken Express
06.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Training General Manager
Popeyes® Louisana Kitchen
08.2016 - 05.2023
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Assisted in development of employee assessments to measure training value.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Kitchen Manager
Logan's Roadhouse
10.2015 - 08.2016
- Provided continuous training and professional development to over 15 cooks.
- Maintained food quality and freshness for the restaurant.
- Recruited, interviewed and hired cooks, bartenders, waiters and cooks.
- Met food, labor and supply costs consistently.
- Performed inventories and food orders.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
General Manager
Applebee's Grill + Bar
12.2014 - 10.2015
- Maximized efficiency by coaching and mentoring personnel consisting up to 43 crew members.
- Developed and promoted staff to management.
- Increased sales by 8%-10% compared to PY.
- Labor 21% and improved food cost from 3.75% to 1.75% consistently.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Ovation Brands Inc.
03.2014 - 12.2014
- Improved overall cleanliness, sanitation, teamwork, hospitality and profitability.
- Reduced labor and food costs under budget.
- Upgraded staff by hiring, training and developing a winning team.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Market Director
Buffet Partners L.P.
08.2004 - 03.2014
- Cultivated and upheld strong professional relationships with vendors, negotiated contracts and monitored performance.
- Created customer loyalty programs to increase repeat business.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Arts - Business Administration And Management
Los Angeles City College
Los Angeles, CA06.2014
Skills
- Sales building
- P & L control
- Training
- Coaching and Development
- Food Safety
- Team Leadership
- Team Building
- Customer Service
- Employee Development
- Business Administration
- Cost Control
- Budget Management
- Training and Development
- Hiring and Training
Languages
Spanish
Native or Bilingual
Timeline
Multi-Unit Manager
Chicken Express
06.2023 - Current
Training General Manager
Popeyes® Louisana Kitchen
08.2016 - 05.2023
Kitchen Manager
Logan's Roadhouse
10.2015 - 08.2016
General Manager
Applebee's Grill + Bar
12.2014 - 10.2015
General Manager
Ovation Brands Inc.
03.2014 - 12.2014
Regional Market Director
Buffet Partners L.P.
08.2004 - 03.2014
Bachelor of Arts - Business Administration And Management
Los Angeles City College