JAIME LYNN MACKEY
El Cajon
Summary
Dedicated and empathic CMA and Care navigator with over 15 years of experience in direct patient care and medical office operations. Committed to delivering high quality, patient- centered care while ensuring regulatory compliance and adherence to clinical practice standards. Proven ability to build trust and strong relationships with patients, families, and interdisciplinary healthcare teams through clear communication and professionalism. Experienced in care coordination, preventative health outreach, and quality assurance initiatives focused on improving patient outcomes and ensuring timely preventive care services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMA Care Navigator
UCSD Health PHSO
San Diego, CA
06.2022 - Current
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Scheduling preventive appointment in appropriate time frames
Medical Assistant II
MAII, UC San Diego Rancho Bernardo Pediatric
San Diego, CA
08.2018 - 06.2022
- Ensuring that patients charts are updated with most current information in Epic system, pending orders such as referrals, vaccines, for physician approval.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisting in training new hire employees with flow of clinic and current polices and procedures.
- Following all HIPPA compliance rules and regulations for patient care.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted physicians by preparing patients for procedures, including EKGs, Glucose testing, and Circumcisions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
CMA Trainer
Rady Children's Primary Care
San Diego, CA
02.2011 - 08.2018
- Guided and mentored new employees to fully develop abilities and knowledge outlined in company policies and procedures.
- Uphold patient safety standards by supervising multiple clinics to ensure compliance.
- Taught how to intervene in medical emergencies and how to perform head to toe assessments.
- Used individualized instruction techniques to educate trainees on patient observation, assessment, decision-making and health teaching.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Education
Associate of Science - Medical Assisting
Vatterott College
Berkeley, MO09-2010
Bachelor of Public Health -
Southern New Hampshire University
Hooksett, NH08-2028
Skills
- Inventory and supply management
- Wound care and irrigation
- Charting expertise
- Communicating with patient families
- Patient scheduling
- Calm and level-headed under duress
- Conflict resolution abilities
- Understands medical procedures
- Human anatomy and physiology
- Customer Service
- First aid
- Medical terminology
Certification
- CPR Certified
- BART Certified
- Certified Medical assistant
- Certified in point of care testing
- HIPPA Certified
- White Belt Lean Trained
- Yellow Belt Lean Trained
Timeline
CMA Care Navigator
UCSD Health PHSO
06.2022 - Current
Medical Assistant II
MAII, UC San Diego Rancho Bernardo Pediatric
08.2018 - 06.2022
CMA Trainer
Rady Children's Primary Care
02.2011 - 08.2018
Associate of Science - Medical Assisting
Vatterott College
Bachelor of Public Health -
Southern New Hampshire University