Jaime MacGill

-Managed payroll adjustments and supported HR-related documentation.

-Created internal documentation and external customer communications.

-Modernized website and business listings to enhance visibility and professionalism.

-Collaborated with leadership on Chamber of Commerce enrollment and compliance matters.

-Processed prescriptions and consulted with insurance company representatives to complete claims transactions, resolve concerns, and reconcile payments.

-Interfaced with healthcare providers to resolve medication and documentation discrepancies.

-Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

-Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

-Facilitated team meetings and created support plans for youth in protective service placements and their families.

-Coached caregivers, in home and at facilities, using trauma-informed methods to improve communication and improve trust.

-Enforced safety procedures and guidelines during supervised visits.

-Fostered inter-agency collaboration to support safety planning and strengthen extended family involvement.

-Managed applications and cases for clients applying for public benefits, including Medicaid, TANF, and SNAP.

-Conducted in-depth interviews to assess eligibility, determine needs, and explain services.

-Interpreted complex regulations and applied policy in case determinations.

-Provided clients with referrals to community agencies to ensure additional support.

-Documented all case activity in state systems in alignment with legal and procedural guidelines.

-Selected for a hospital-wide leadership program focused on quality and service improvement.

-Identified gaps in preserving patient dignity and developed a professional presentation for hospital leadership.

-Promoted respectful, person-centered care without placing blame, emphasizing systems-based solutions.

-Reinforced ethical awareness and patient advocacy within a high-compliance healthcare environment.