Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Marie Borrayo

El Mirage,AZ

Summary

Dynamic and results-oriented retail and operations professional with 9+ years of experience in management, customer service, and administrative leadership. Skilled in leading teams, optimizing operational processes, driving revenue growth, and delivering exceptional customer experiences. Expertise in inventory management, staff training, scheduling, payroll, and process improvement.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Big 5 Sporting Goods
05.2022 - Current
  • Supervise daily store operations, ensuring compliance with company policies, safety, and operational standards.
  • Lead and mentor a team of associates to achieve sales targets and maintain high customer satisfaction.
  • Manage inventory processes including receiving, stocking, cycle counts, and loss prevention.
  • Plan and implement merchandising strategies and promotions to maximize revenue.
  • Oversee scheduling, payroll, and administrative duties to optimize workforce efficiency.
  • Resolve escalated customer concerns while maintaining positive client relationships.

Manager

MeTime Tan & Body Spa
08.2019 - Current
  • Streamlined appointment system, eliminating double bookings and cancellations.
  • Executed marketing campaigns and promotional bundles, increasing customer retention and revenue.
  • Monitored customer feedback to enhance service quality and reduce operational costs.
  • Directed day-to-day operations, including staff supervision, payroll, and inventory management.

Associate

Chewy’s
02.2020 - 04.2022
  • Conducted inspections of received inventory and verified accuracy against purchase orders.
  • Cross-trained in returns, shipping, receiving, and inventory control to support operational needs.
  • Utilized warehouse management systems and handheld scanners to track inventory and update records.

Debt Collector

Progressive Leasing
09.2020 - 03.2021
  • Ranked in the top 10% for daily debt collection performance across the company.
  • Maintained accurate records of debtor communications in the company database.
  • Coordinated with external agencies to ensure timely and compliant debt recovery.

Assistant General Manager

Quality Inn and Suites
05.2018 - 07.2019
  • Directed daily hotel operations, enforcing company policies and brand standards.
  • Managed payroll, budgets, and departmental expenses to ensure compliance.
  • Assisted with hiring, staff training, and performance evaluations.
  • Monitored productivity metrics and implemented process improvements.

Front Office Supervisor

Quality Inn and Suites
04.2015 - 05.2018
  • Supervised front desk operations including billing, deposits, and payment processing.
  • Troubleshot technical issues with hotel systems to maintain smooth operations.
  • Trained and coached staff to ensure excellent customer service and adherence to policies.

Education

High School Diploma - undefined

Valley Vista High School
Surprise, AZ
01.2014

Skills

  • Retail & Operations Management
  • Staff Training & Leadership
  • Inventory & Order Management
  • Scheduling & Payroll Administration
  • Customer Service & Relationship Management
  • Sales & Revenue Growth
  • Microsoft Word & Excel
  • Process Improvement & Efficiency Optimization

Timeline

Assistant Manager

Big 5 Sporting Goods
05.2022 - Current

Debt Collector

Progressive Leasing
09.2020 - 03.2021

Associate

Chewy’s
02.2020 - 04.2022

Manager

MeTime Tan & Body Spa
08.2019 - Current

Assistant General Manager

Quality Inn and Suites
05.2018 - 07.2019

Front Office Supervisor

Quality Inn and Suites
04.2015 - 05.2018

High School Diploma - undefined

Valley Vista High School

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