Jaime Martell
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Part Time Sales Consultant
Arbonne
08.2008 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maximized customer retention by resolving issues quickly.
- Oversaw daily outbound calls to identify services that address primary needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
Elderly Caregiver
Family
01.2017 - 09.2021
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
Customer Service Supervisor
Nespresso
06.2014 - 06.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Created, prepared, and delivered reports to various departments.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Supervisor
Victor Valley Rescue Mission Thrift Store
09.2009 - 02.2013
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Researched and corrected customer concerns to promote company loyalty.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Retail Membership Supervisor
Costco Wholesale
06.1997 - 09.2007
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Updated system information with customer and plan details, payments or other relevant information.
- Ensured accurate record-keeping for all member interactions, facilitating effective communication between departments and improving issue resolution times.
- Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
- Mentored new hires, resulting in higher retention rates and faster integration into the team.
- Gathered materials and submitted completed member applications.
- Investigated problems and discrepancies to resolve issues with renewals and member benefits delivery.
- Used key sales tactics to grow membership sales.
- Coached team members through performance reviews, identifying areas for growth and development while setting achievable goals in alignment with organizational objectives.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
- Analyzed member feedback to identify areas for improvement, leading to targeted action plans and better service delivery.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
Education
General Education
Orange Coast College
Costa Mesa, CAGED -
Hesperia Adult School
Hesperia, CA2007
Skills
- Time Management
- Customer Relationship Management
- Objection handling
- Prospecting skills
- Lead Generation
- Customer Relationship Building
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Complex Problem-Solving
- Computer Proficiency and Microsoft Office
Animal Sanctuary Volunteer
Sale Ranch Animal Sanctuary is a very special place. I volunteer once a week. I've been helping out here for three and a half years. We are in Temecula. All animals are rescues. We have horses, donkeys, goats, turkeys, chickens, pigs, dairy cows, sheep, dogs, and cats. I love giving back and helping out.
Timeline
Elderly Caregiver
Family
01.2017 - 09.2021
Customer Service Supervisor
Nespresso
06.2014 - 06.2015
Customer Service Supervisor
Victor Valley Rescue Mission Thrift Store
09.2009 - 02.2013
Part Time Sales Consultant
Arbonne
08.2008 - Current
Retail Membership Supervisor
Costco Wholesale
06.1997 - 09.2007
General Education
Orange Coast College
GED -
Hesperia Adult School