Jaime Martinez
Orlando
Summary
Highly skilled automotive Service advisor with extensive 4+ years of experience in the industry. Who has established and enhancing customer relationships, Providing superior customer service, Self-motivated and independent performer. Highly committed individuals, who can handle customer inquiries, order parts and upsell products. Professionals and project stages occur in a timely and accurate manner on behalf of the customers' satisfaction levels. Supervisor with over seven years of progressive experience. Highly motivated and seeking a career opportunity in a challenging, growth-oriented environment with strong customer service skills. Focused on setting high expectations and raising service standards.
Overview
11
11
years of professional experience
Work History
Service Advisor
Sport Mazda South
09.2023 - 09.2024
- Facilitated communication between customers and technicians to ensure efficient automotive service
- Verified warranty and service contract coverage, contacted fleet management companies, assisted customers with service recommendations, and maintained above industry standard for customer satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Assistant Service Manager
Coggin Honda Orlando
08.2021 - 09.2023
- Managed a shop with over 5,000 repair orders a month, contributed to repair orders daily, maintained customer satisfaction, ensured compliance with warranty standards, and provided regular updates to guests.
- Met with customers to discuss service needs and develop effective and practical solutions.
Lead Coordinator
Out Door Vending & Food Beverages Walt Disney World Park
11.2013 - 01.2021
- Led an area with 20+ locations and over 150 employees, maintained labor needs, controlled labor costs, ensured compliance with food safety, responded to customer complaints, and promoted teamwork.
- Coordinated cross-functional teams consisting of diverse professionals from various disciplines in order to accomplish unified goals set forth by the organization.
- Streamlined project coordination by implementing efficient scheduling and communication strategies.
- Assisted management with recruitment efforts, helping to build a stronger team capable of handling larger workloads.
Education
High school Diploma -
Valencia Osceola Campus
06.2014
High school diploma -
Cypress Creek High School
06.2011
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Attention to Detail
Timeline
Service Advisor
Sport Mazda South
09.2023 - 09.2024
Assistant Service Manager
Coggin Honda Orlando
08.2021 - 09.2023
Lead Coordinator
Out Door Vending & Food Beverages Walt Disney World Park
11.2013 - 01.2021
High school Diploma -
Valencia Osceola Campus
High school diploma -
Cypress Creek High School
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