Jaime Martinez
Katy,TX
Summary
I am a motivated individual eager to contribute to team success through hard work, attention to detail, and exceptional organizational skills. With over 11 years of experience in customer service across various industries, I have a proven track record of problem-solving and enhancing customer satisfaction. I possess a clear understanding of tasks and am committed to learning and adapting to new challenges. My goal is to excel in every opportunity presented to me.
Overview
11
11
years of professional experience
Work History
Product Support Sales Representative
Mustang CAT
Houston, TX
10.2023 - 08.2024
- Provided support to customers via phone, email, and web-based chat.
- Identified solutions to resolve customer issues.
- Developed product knowledge by attending training sessions and researching product information.
- Met with customer to go over maintenance for their heavy machinery.
- Made repair quotes for their service and maintenance needs.
- Account management
Inside Sales Representative
Mustang Rental Services
Katy, TX
03.2022 - 10.2023
- Negotiated prices, terms of sale and service agreement to close transactions.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Contacted new and existing customers to discuss product and service solutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Service Writer
Powerstroke Enginuities
Houston, TX
06.2021 - 09.2021
- Logged work orders and change orders into Quickbooks database to track job status.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Answered call and emails per day, addressing customer inquiries, solving problems and providing product information.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Provided updates to job status reports to promote quick and accurate service.
- Resolved concerns with products or services to help with retention and Presented different repair options to customers to help each person make appropriate choices.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
Construction Laborer
Cooper Fencing LLC
Huntsville, TX
03.2021 - 06.2021
- Operated tools, equipment and machinery according to safety standards.
- Installed metal and wooden fences and privacy borders.
- Worked with all types of weather and ground conditions.
- Calculated materials and time needed for each job.
- Used hand tools and instruments to take measurements.
- Complied with all safety and quality requirements, including tool operation and utility location, to protect personnel, customers and property structures.
- Used power-driven auger to hollow out postholes with efficiency and manual digging methods for less complex work.
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations.
Front Desk Clerk
D-Bat West Houston
Houston, TX
03.2020 - 08.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Planned coverage needs and organized services to support incoming special events.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Lifeguard Instructor
Moody Gardens Inc
Galveston, TX
05.2019 - 08.2019
- Monitored safety of all guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Implicated Safety measure and insured that patrient followed rules
Manager's Assistant
Bright Cleaners
Houston, TX
01.2016 - 08.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained safety practices at all times to protect personnel and laundry loads.
Assistant Floor Manager
Baseball USA
Houston, TX
06.2013 - 08.2015
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Submitted reports to senior management to aid in business decision-making and planning.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2020
Skills
- Superior Work Ethic
- Punctual and Dependable
- Team Player
- Verbal Communication
- Attention to Detail
- Physical Agility and Coordination
- Safety-First Mentality
- Problem Solving
- Decision Making
- Creativity and Flexibility
- Sales and Marketing Initiatives
- Service Prioritization
- Payment Processing
Bilingual
- Spanish (Fluent)
- English
Experience
- Salesforce
- CRM (Customer Relationship Management)
- Microsoft Dynamics
- Quickbooks
- DBS (Dealer Business System)
- CAT (Inspect, SIS2GO, Spotters Guide, DSP, Publications)
- VisionLink
- Samsara
- DMS (Dealer Management System)
- Microsoft Apps (Excel, Word, Powerpoint)
Timeline
Product Support Sales Representative
Mustang CAT
10.2023 - 08.2024
Inside Sales Representative
Mustang Rental Services
03.2022 - 10.2023
Service Writer
Powerstroke Enginuities
06.2021 - 09.2021
Construction Laborer
Cooper Fencing LLC
03.2021 - 06.2021
Front Desk Clerk
D-Bat West Houston
03.2020 - 08.2020
Lifeguard Instructor
Moody Gardens Inc
05.2019 - 08.2019
Manager's Assistant
Bright Cleaners
01.2016 - 08.2018
Assistant Floor Manager
Baseball USA
06.2013 - 08.2015
Bachelor of Science - Criminal Justice
Sam Houston State University