Jaime Martinez Jr
San Antonio,Texas
Summary
Dynamic professional with extensive experience as a Referral Coordinator at Conviva Care Solutions, excelling in electronic health records and customer service. Proven ability to enhance patient satisfaction through effective communication and problem-solving, while ensuring compliance and timely referrals. Adept at multitasking and collaborating with healthcare teams to streamline processes and improve outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Referral and Scheduling Coordinator I
Conviva Care Solutions
San Antonio, Texas
02.2022 - Current
- Coordinated and processed patient referrals to specialists, ensuring timely appointments and seamless transitions of care, while maintaining accurate records and managing follow-up communication.
- Collaborated with healthcare providers, insurance companies, and patients to verify eligibility, obtain authorizations, and resolve any issues related to referrals, ensuring compliance with policies and procedures.
- Managed complex scheduling systems, tracked patient progress, and provided exceptional customer service by addressing patient inquiries and ensuring a positive experience throughout the referral process.
Licensed Customer Service Specialist
Two Rivers Insurance Agency
New Braunfels, TX
11.2018 - 02.2022
- Advised customers on insurance coverage and answered policy-related questions.
- Processed policy changes, claims, and payments with accuracy and efficiency.
- Resolved customer issues and maintained strong relationships to ensure satisfaction and retention.
Retail Warehouse Supervisor
Schlitterbahn Beach Waterpark & Resort
South Padre Island, TX
07.2017 - 07.2018
- Oversaw daily warehouse operations, including inventory management, stock organization, and order fulfillment for waterpark supplies.
- Supervised a team of warehouse staff, providing training, delegating tasks, and ensuring adherence to safety protocols and operational standards.
- Coordinated with departments to ensure timely and accurate delivery of materials, equipment, and supplies needed for park operations and maintenance.
Education
Vocational Nursing - Nursing
St. Philip's College
San Antonio, TX08-2025
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-2018
Skills
- Electronic health records
- Clinical documentation
- Customer service
- Regulatory compliance
- Time management
- Team collaboration
- Problem-solving aptitude
- Multitasking Abilities
Certification
- Mental Health First Aid - National Council for Mental Wellbeing
- Basic Life Support(CPR and AED)
- IV Therapy Certification(IVT)
References
- Anna Kirby Altizer, Marketing Project Manager, Avita Care, kirby.altizer@gmail.com, 512-913-5660
- Daniel L. Rodriguez, Pathology Department Financial Analyst, UTHSCSA, drod2125@gmail.com, 806-340-7794
- Jessica Behnken, Operations Manager, C.A.S.T for Kids, jessicabehnken1994@gmail.com, 210-896-3701
Timeline
Referral and Scheduling Coordinator I
Conviva Care Solutions
02.2022 - Current
Licensed Customer Service Specialist
Two Rivers Insurance Agency
11.2018 - 02.2022
Retail Warehouse Supervisor
Schlitterbahn Beach Waterpark & Resort
07.2017 - 07.2018
Vocational Nursing - Nursing
St. Philip's College
High School Diploma -
Los Fresnos High School