Jaime May
Boise,ID
Summary
Professional in facility management with experience in overseeing daily operations, maintenance, and safety protocols. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in coordinating projects, managing vendor relationships, and implementing process improvements. Reliable, proactive, and ready to support organizational goals.
Highly organized and detail-oriented facility manager with over 10 years of experience in providing leadership to a variety of teams. Offering a proven aptitude for proactive issue resolution and proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Assistant Facility Manager
Cushman & Wakefield
05.2023 - Current
- Manage the building staff in the absence of the Facility Manager
- Includes all managerial functions, which are included in the Facility Manager or directed by the manager
- Responsible for the day-to-day operations of the buildings, onsite and off including janitorial, life-safety, site services, and general maintenance
- Ensure all contracts are reviewed on a regular basis and are bid out as required and confirm invoices are accurate
- Supervise all maintenance and janitorial programs relating to the interior and exterior conditions and appearance of the properties
- Compile information necessary to ensure all site-specific documentation and reports are completed accurately and on time
- Prepare budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the buildings
- Collect, analyze, and prepare reports of such statistical data as may be required to provide accurate and current assessments of facility management objectives
- Proactively inspect the facility, systems, rooms, common areas, etc
- And report back any findings or issues to the Facility Manager and to the team
- Train and motivate facility personnel and work towards maintaining positive staff relations
Facility Coordinator
Cushman & Wakefield
05.2022 - 05.2023
- Provide assistance and direction to the facility management team to ensure successful service delivery of the client facility needs
- Directly supports the Local Facilities Manager with ongoing facility and team related responsibilities
- Coordinates with other Sr
- Staff members on work order analysis, organization, and oversight of different types of facilities environments across a portfolio
- Provide general overall facility management services, including continuous monitoring of office/facility
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Follow up with clients to ensure customer satisfaction
- Respond to all facility inquiries and complaints, assess problems, and take the necessary corrective action
- Maintain communication with contractors, client, and team and even runs and creates written communications with vendors to ensure client satisfaction across the site
- Perform joint audit inspection with vendors to ensure client satisfaction
- Create work orders and assign work orders to vendors
- Oversee the FAMIS 360 data platform as a subject matter expert for the entire team
- Report on open and closed work orders and check the status of open work orders with the assigned party
- Request, review, and submit work orders, bids, and proposals from vendors and track on various SharePoint’s
- Verify final invoice pricing and process payments in a timely manner
- Assist in the monitoring and assessment of vendor performance
- Train vendors on work order and billing procedures
- Create and record appropriate written communication between all parties
- Communicate frequently with client and vendors to resolve issues and provide project status updates
- Coordinates special events in support of client
- Assist with measuring and reporting key performance indicators against service level agreements
- Perform monthly CSAT and Quarterly QBR Dashboards and created templates that are uploaded on the SharePoint site for the team to utilize in tracking data and information for continued success with the programs on the account
Administrative Assistant
Power Engineers
08.2021 - 06.2023
- Executes tasks with the legal department that consist of ensuring accuracy on all legal documents, contracts, redlining documents, creating work scope variances, purchase orders, certificates of insurance, and lien waivers for the Business Unit
- Consults with the customer and the Business Unit to ensure contract accuracy and addresses concerns and validates customer satisfaction
- Maintains and compiles various department reports for Federal and nonfederal departments consisting of burn rates, statistic data, financial, and schedule related items for the Business Unit Director
- Creates training metrics to help forecast future project needs and compliance within the business unit along with streamlining the onboarding plans for four departments
- Supports the Department Managers with expansion of production efficiency, quality initiatives and key performance indicators
- Assists with Microsoft Dynamics and Project Wise for the coordination and tracking of data for all Business Unit efforts
- Completes and validates a variety of reports on POWER BI, Projects Interface, PST and Oracle platforms
- Manages the Business Unit Directors continuing education to maintain the LEED Certifications and Professional Engineering Licenses
- Reports monthly, all Business Plan and Action Item updates to the Business Unit Director
- Works with the Project and Program Management staff to ensure that all hours are being allocated to the proper tasks within that project
- Prepares budgets and various financial reports monthly and quarterly to include contracts, invoices and expenses
Operations Manager, Business Analyst, Senior Accounting Clerk and Customer Accounts Manager
Knife River Construction
11.2016 - 03.2021
- Managed the dispatch team, 35 drivers, support staff personnel, and outside vendors which included orientations, new hire, and DOT paperwork accuracy
- Trained and coached the team on dispatch, shipping trucks, and quality control and assurance procedures
- Visited job sites and customers to ensure expected product was received, the customer was satisfied, and diffused any issues
- Reported findings to the appropriate leadership for corrective actions
- Entered Heavy Job timecards daily and weekly for 40 plus team members
- Designed and tracked a variety of reports and spreadsheets to show financials and profit and loss within the department
- Assisted in creating budgets and business plans for current and future years growth
- Managed budgets and spending on company cards for myself, peers, and management
- Conducted daily, weekly, and monthly meetings
- Developed presentations to recap sales numbers, budgets, opportunities, and strengths to the executive management team and the division president
- Provided Inventory Control on Fuel, Ready Mix, Asphalt, and Aggregate for the Idaho and Utah regions
- Researched vendor statements and investigate discrepancies and produced and received purchase orders
- Managed all fuel cards, keys, and inventory for the entire Division
- Processed and reconciled all tickets and invoices for Ready Mix, Asphalt, and Aggregate business lines
- Entered information into a variety of computer applications such as JWS, JDE, Command, and online applications
- Developed procedure/training manuals and managed customer and contract billing accounts for invoice and payment accuracy
- Performed time sensitive and other tasks as assigned by office manager, operations manager, regional controller, and division president
Analyst and AP and AR
Hilton Worldwide
01.2016 - 11.2016
- Reviewed payables for accuracy and full supporting documentation
- Researched vendor statements and investigated discrepancies and created needed reports
- Maintained Accounts Payable vendor records and files and balanced general ledger
- Closed out general ledger at month end and quarter end
- Prepared receiving documents for payment and prepared documents for storage and record retention
- Directed/Assisted with weekly payments and balancing accounts and processed and reviewed all department expense reports and validated charges with department leadership
- Assisted others with workload when necessary to include other administrative support
Education
Criminial justice and sociology -
sinclair community college
dayton, oh01.2002
Skills
- Accounts Payable/ Receivable
- Work order management
- Asset management
- Environmental compliance
- Energy management
- Service contracts management
- Cost-reduction methods
- Strategic planning
- Operations oversight
- Database maintenance
- Budget administration
- Facility management principles
- Budget planning and development
- Conflict resolution
- Microsoft Projects
- Microsoft Dynamics
- ProjectWise
- Internal Audit
- Regulations experience
- JDE
- BI
- POWER BI
- Bluebeam
- CAD
- Problem-solving abilities
Hobbies and Interests
- Volunteer and Art Shack Director for a local youth oncology camp (Camp Rainbow Gold)
- Softball coach for the Special Olympics
- Hiking
- Fishing
- Traveling
- Camping
- Gardening
- Cooking
Timeline
Assistant Facility Manager
Cushman & Wakefield
05.2023 - Current
Facility Coordinator
Cushman & Wakefield
05.2022 - 05.2023
Administrative Assistant
Power Engineers
08.2021 - 06.2023
Operations Manager, Business Analyst, Senior Accounting Clerk and Customer Accounts Manager
Knife River Construction
11.2016 - 03.2021
Analyst and AP and AR
Hilton Worldwide
01.2016 - 11.2016
Criminial justice and sociology -
sinclair community college