Jaime Mayes
Keokuk,IA
Summary
A seasoned leader with a proven track record at Quality Inn, I excel in staff management and operational efficiency, enhancing team performance and customer satisfaction. Skilled in employee scheduling and team leadership, I've significantly improved service quality standards. My hands-on experience ensures meticulous attention to detail and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Head Housekeeping Supervisor
Quality Inn
Mt Pleasant, IA
09.2023 - 09.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Inspected guest rooms and common areas to ensure they are cleaned according to company standards.
- Prepared work schedules for associates to promote proper staffing levels.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Verified each completed room against standard plans to maintain consistency.
- Managed and supervised a team of housekeeping staff to ensure quality standards were met.
- Organized the daily cleaning schedules for all areas, monitored progress and ensured tasks were completed in a timely manner.
- Created reports detailing daily operations such as room availability status or number of occupied rooms.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Commercial Cleaner
Winkler Cleaning Services
Keokuk, IA
09.2022 - 02.2023
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Sanitized restrooms, including cleaning toilets, urinals, and sinks, and replenishing supplies.
- Replenished supply of hand soap, paper towels, and other consumables.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
Extruder Operator
Henniges Automotive
Keokuk, IA
06.2019 - 09.2022
- Identified machine issues and quickly resolved malfunctions to maintain production schedules.
- Set dials and controls on machine to create products of correct size, shape, and thickness.
- Inspected machines for quality verification and corrected issues.
- Inspect finished products for quality assurance purposes.
- Identified machine issues and performed maintenance to avoid shutdowns.
- Perform routine maintenance on machinery such as changing parts, lubricating, cleaning.
- Assist in training new operators on the operation of extrusion machinery.
- Maintain accurate records of production data including output rates, material usage and waste generated.
- Read and followed production schematics to produce products in line with design and manufacturing standards.
- Read blueprints and technical drawings to understand product specifications.
- Set up machinery and ran extrusion lines production products.
- Work closely with supervisors and other personnel to resolve any issues encountered during the production process.
Education
High School Diploma -
Keokuk Senior High School
Keokuk, IA05-1994
Skills
- Employee scheduling
- Employee relations
- Staff management
- Team leadership strength
Timeline
Head Housekeeping Supervisor
Quality Inn
09.2023 - 09.2024
Commercial Cleaner
Winkler Cleaning Services
09.2022 - 02.2023
Extruder Operator
Henniges Automotive
06.2019 - 09.2022
High School Diploma -
Keokuk Senior High School