Jaime Mccollom
Stockton,CA
Summary
Customer-focused and detail-oriented professional seeking a position at a property management company where I can utilize my exceptional customer service skills to enhance tenant satisfaction and support property operations. Experienced in medical assisting and patient service representation with a strong foundation in administrative tasks and client interaction.
Overview
12
12
years of professional experience
Work History
In Home Support Provider
San Joaquin IHSS
09.2024 - Current
- Provided compassionate in-home support services for hospice patients, ensuring their comfort and well-being.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
Amazon Warehouse Associate/XL Relo
Amazon
06.2022 - Current
- Handled customer inquiries and concerns regarding returned packages, ensuring satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Multi-Purpose Clerk
Safeway
02.2023 - 09.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Performed routine maintenance tasks such as sweeping floors, cleaning shelves, and removing debris to maintain an attractive store appearance.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Expedited shipment unloading processes by utilizing equipment safely while adhering to company guidelines.
- Streamlined order processing by organizing incoming shipments for easier searchability.
- Assisted in training new employees on store procedures and policies for improved performance outcomes.
- Handled customer inquiries with professionalism, directing them to appropriate departments when necessary.
- Elevated overall workflow efficiency via consistent communication between coworkers during all phases of task execution.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reviewed files, records and other documents to obtain information to respond to requests.
Manager/Supervisor
Safeway Inc./Albertsons’ Inc
04.2019 - 06.2020
- Led a team during the Covid-19 pandemic, providing excellent customer service and maintaining store cleanliness.
- Implemented effective cost-saving measures, optimizing resource allocation for maximum profitability without sacrificing product quality or service delivery standards.
- Resolved conflicts among employees in a fair manner, promoting a cohesive workplace environment conducive to teamwork and success.
- Established clear objectives for the team, resulting in improved performance metrics across various projects.
- Championed diversity initiatives within the organization, creating an inclusive atmosphere where all employees were encouraged to contribute their unique perspectives for the betterment of the company as a whole.
Insurance Verification and Authorization Specialist
ALAMEDA HEALTH SYSTEMS HIGHLAND HOSPITAL
02.2018 - 04.2019
- Interacted with patients to verify insurance benefits and ensured a positive customer experience.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
Medical Assistant
Washington Township Medical Foundation
05.2017 - 03.2018
- Provided exceptional patient care and customer service support in a medical setting.
- Obtained prior authorizations for medications thru both cover my meds and over the phone with insurance companies .
- Ensured seamless coordination of tasks to meet patient needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management,
- including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated approval processes with insurance companies for medications and procedures.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Intake Coordinator/Part-Time
Neogen Care
09.2017 - 01.2018
- Managed patient referrals and scheduling with a focus on customer Satisfaction.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Patient Service Representative/Call Center/ Medical Assistant
Stanford Healthcare
04.2013 - 05.2017
- Managed incoming calls and provided exceptional customer service to patients, assisting with appointment scheduling and inquiries. Empathetically and accurately provided assistance to doctors and care to patience always paying attention t
Education
Associate of Science Degree - Medical Assisting
Heald College
Concord, CASkills
- Proficient in EPIC
- Knowledgeable in insurance verification and prior authorization
- Familiar with CPT coding and medical
- Excellent scheduling abilities and record-keeping
Timeline
In Home Support Provider
San Joaquin IHSS
09.2024 - Current
Multi-Purpose Clerk
Safeway
02.2023 - 09.2024
Amazon Warehouse Associate/XL Relo
Amazon
06.2022 - Current
Manager/Supervisor
Safeway Inc./Albertsons’ Inc
04.2019 - 06.2020
Insurance Verification and Authorization Specialist
ALAMEDA HEALTH SYSTEMS HIGHLAND HOSPITAL
02.2018 - 04.2019
Intake Coordinator/Part-Time
Neogen Care
09.2017 - 01.2018
Medical Assistant
Washington Township Medical Foundation
05.2017 - 03.2018
Patient Service Representative/Call Center/ Medical Assistant
Stanford Healthcare
04.2013 - 05.2017
Associate of Science Degree - Medical Assisting
Heald College
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