Summary
Talented kitchen leader offer over 18 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
28
28
years of professional experience
Work History
Kitchen Manager
Mennonite Friendship Center
05.2023 - Current
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Created and deployed successful strategies to boost performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Licensed Nail Technician
Nails -n - Spa
01.2019 - 05.2023
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Completed consultations with spa guests to determine nail care needs.
Tax Enforcement Agent
Kansas Department Of Revenue
08.2008 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing Taxpayers needs for resolving addressing customer needs, resolving concerns, non-filed tax returns and payments.
- Created bank levies, garnishment, and/or payment plan to gain taxpayer compliance
- Calculated tax returns and established payment methods for income, retail sales, withholding and liquor tax
- Completed tax warrants on behalf of the State of Kansas to commence enforcement.
Food and Beverage Manager
Countryside Lanes, Llc
09.1995 - 11.2007
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar, kitchen and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Education
Associate of Arts - Cosmetology
Associate of Science - Computer Science
Skills
- Kitchen Staff Coordination
- Scheduling
- Food Safety
- Staff Supervision
- Inventory Management
- Cost Control
- Kitchen Management
- Quality Assurance
- Product Rotation
- Kitchen staff coordination
- Kitchen equipment operation and maintenance
- Recipes and menu planning
- High-volume dining
- Budgeting
- First aid knowledge
- Verbal and written communication
- Safe food handling
- Motivational style
- Food plating and presentation
- Performance improvement
- Menu development
- Cost controls
- Food preparation and safety
- Workflow planning
- Order accuracy
- Order delivery practices
- Staff Management
- Strategic planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kitchen Manager - Mennonite Friendship Center
05.2023 - Current
Licensed Nail Technician - Nails -n - Spa
01.2019 - 05.2023
Tax Enforcement Agent - Kansas Department Of Revenue
08.2008 - 03.2018
Food and Beverage Manager - Countryside Lanes, Llc
09.1995 - 11.2007
Hutchinson Community College - Associate of Arts, Cosmetology
Hutchinson Community College - Associate of Science, Computer Science