Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Medina

Austin

Summary

Experienced in problem-solving, quick learner, and effective communicator. Well-equipped to contribute to team success and achieve positive results. Ready to take on new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Business Expert

Apple
08.2024 - Current
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Mentored Team members for career development while cultivating a culture of knowledge sharing within the organization.
  • Streamlined internal communication channels, fostering a collaborative work environment conducive to innovation.
  • Launched new products or services by identifying market needs, developing go-to-market strategies, and executing successful launches.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Evaluated customer needs and feedback to drive product and service improvements.

Apple Specialist

Apple
09.2021 - Current
  • Collaborates with business teams to improve customer engagement, consistently exceeding conversion rate objectives
  • Develops strategies to maintain a 75% conversion rate for AppleCare services, ensuring continued performance excellence
  • Engages customers with customized solutions, achieving a 100 Net Promoter Score by leveraging sophisticated shopping tools for efficient service
  • Provides exceptional personalized customer service, oversees prompt visual merchandising updates, and contributes to staff development to enhance team performance
  • Achieves distinction as a leading salesperson with over $1.2 million in sales

Store Manager - Men's Warehouse

Men's Warehouse
03.2016 - 08.2020
  • Improved customer and staff satisfaction by implementing tailored service strategies, which aided in decreasing loss prevention incidents
  • Achieved top performance in the market for three consecutive years, surpassing regional sales targets
  • Exceeded annual performance objectives for the store, earning accolades for outstanding achievement

Team Lead - Target

Target
07.2012 - 02.2016
  • Enhanced customer experience, recognized for supporting sales surpassing half a million dollars and frequently received commendations in customer satisfaction assessments
  • Cultivated a cooperative team environment, leading productive meetings and delivering comprehensive training for new staff members
  • Coordinated merchandise logistics and implemented visual merchandising initiatives, maintaining high standards of presentation and aiding in the store's financial success

Manager in Training - Champs Sports

Champs Sports
01.2003 - 08.2010
  • Oversaw daily operational activities, maintaining compliance with established company policies and procedures
  • Exceeded sales goals by implementing effective customer engagement tactics and fostering teamwork
  • Conducted market trend analysis to refine product selections and improve client service methods

Education

Bachelor of Accounting - Accounting And Finance

St. Edward's University
Austin, Texas
01.2020

Skills

  • Leadership in Team Settings
  • Mentoring team members
  • Customer Relations
  • Visual merchandising
  • Active Listening Skills
  • Analytical Problem Solving
  • Operations management
  • Client Relations Management
  • Training and mentoring
  • Presentation skills
  • Performance improvement
  • Solution implementation

Timeline

Business Expert

Apple
08.2024 - Current

Apple Specialist

Apple
09.2021 - Current

Store Manager - Men's Warehouse

Men's Warehouse
03.2016 - 08.2020

Team Lead - Target

Target
07.2012 - 02.2016

Manager in Training - Champs Sports

Champs Sports
01.2003 - 08.2010

Bachelor of Accounting - Accounting And Finance

St. Edward's University

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Jaime Medina