Jaime Metoyer
Anchorage,United States
Summary
Dynamic professional with extensive experience in customer experience management and financial accounting at Fidelity Title Agency of Alaska. Demonstrated success in real estate transactions, process optimization, and client satisfaction enhancement. Skilled in training and development, compliance assurance, and relationship building to achieve success in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Disburser
Fidelity Title Agency of Alaska
Anchorage, Alaska
07.2024 - Current
- Processed incoming wires and deposits for real estate transactions with precision.
- Verified invoices and ensured file balance prior to recording.
- Executed wire transfers and printed checks for timely distribution post-recording.
- Prepared 1099 forms for customers requiring documentation.
- Managed time-sensitive files efficiently to meet strict deadlines.
- Provided receptionist support as needed, maintaining office operations.
- Assisted in opening new files to facilitate transaction processes.
Receptionist
Fidelity Title Agency of Alaska
Anchorage, Alaska
06.2023 - 07.2024
- Managed front desk operations and greeted clients warmly.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained office supplies and organized inventory for efficient workflow.
- Processed documents and maintained accurate records for client files.
- Provided support in managing client communications and follow-ups.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Transaction Coordinator
Self-employed
Kansas City, Missouri
05.2018 - 07.2023
- Drafted real estate contracts for agents, ensuring accuracy and compliance.
- Managed transactions from acceptance to closing, streamlining processes.
- Entered documents into CRM for efficient tracking and management.
- Provided closing title company and lender with necessary documentation.
- Calculated commissions and prepared supporting documents for transactions.
- Coordinated with other agents to facilitate smooth transactions.
- Followed up with clients to address inquiries and ensure satisfaction.
Real Estate Agent
Realty Executives/ Trisha P Realty Group
Kansas City
03.2017 - 04.2018
- Real Estate Agent servicing Kansas City and surrounding areas.
- In my first 6 months, I sold and closed on 7 homes.
- Excellent at converting buyer leads.
- Developed strong market knowledge to guide clients effectively.
Member Services, Processing
Redstone Federal Credit Union
05.1998 - 09.2009
- Handled large sums of cash and checks as a teller from May 1998 to February 1999.
- Managed 100-200 calls daily in call center, addressing account inquiries from February 1999 to February 2003.
- Assisted members with bookkeeping to ensure accurate financial records.
- Supported call center representatives as needed during tenure as Processor from February 2003 to September 2009.
- Trained new branch managers to enhance team effectiveness and service quality.
- Processed Federal Reserve and Western Union wires to facilitate timely transactions.
- Audited loans and accounts, correcting discrepancies and ensuring compliance.
- Implemented SSCRA on loans and credit cards, managing member correspondence and email inquiries.
Education
High School Diploma -
Risco High School
Risco05-1995
High School Diploma -
Bartlett High School
Anchorage, AK01-1995
Skills
- Customer experience management
- Real estate expertise
- Customer relationship management
- Financial accounting
- Process optimization
- Training and development
- Banking operations
- Email communication
- Contact center management
Timeline
Disburser
Fidelity Title Agency of Alaska
07.2024 - Current
Receptionist
Fidelity Title Agency of Alaska
06.2023 - 07.2024
Transaction Coordinator
Self-employed
05.2018 - 07.2023
Real Estate Agent
Realty Executives/ Trisha P Realty Group
03.2017 - 04.2018
Member Services, Processing
Redstone Federal Credit Union
05.1998 - 09.2009
High School Diploma -
Risco High School
High School Diploma -
Bartlett High School