Jaime Murphy
Nashville,TN
Summary
I am an accomplished and confident professional who excels in a fast-paced, entrepreneurial environment. I thrive in places that embraces diversity, inclusion, team culture and creating spaces for internal growth opportunities. I have a multi-faceted skill set with experience in leadership, management and operations for multi-channel and direct retail stores. My leadership is founded on earned respect and deeply embedded trust which inspires others to outperform expectations and drive business growth.
Overview
20
20
years of professional experience
Work History
Operations Manager
W Music Distribution
06.2023 - Current
- Generate monthly and quarterly reports
- Develop, execute, and oversee dealer and consumer email campaigns
- Source, assess, and interview job candidates
- Facilitate the onboarding process for new hires
- Coordinate training assignments through the HIS portal
- Monitor timekeeping and ensure compliance with company policies
- Created and facilitates USA social media platform for the company (Instagram)
- Oversee 3 social media accounts in Germany (English translation)
- Direct warehouse operations encompassing shipping and packing activities
- Supervise warehouse organization and maintain forklift certification
- Maintain supply inventory (boxes, pallets, etc)
- Ensure accurate inventory counts on all accessories and instruments (via Fishbowl)
- Input data pertaining to incoming shipments from Germany
- Extract and analyze reports for strategic insights
Funding Specialist, Wheelchair and Mobility Repairs
National Seating and Mobility
Nashville, TN
08.2021 - 06.2023
- Manages transaction cycle time (TCT) from Ready to Process Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval
- Communicates regularly with Physicians, Therapists, RTSs, and Clients in an effort to secure documentation
- Conducts pre-purchase quality assurance to ensure all approvals and requirements are met prior to purchase of equipment
- Posts deliveries daily upon verification of proper documentation
- Achieved 90% or higher benchmark in less than 3 months
Manager, Retail Sales and Operations
MAC COSMETICS
Nashville, TN
11.2017 - 12.2019
- Accountable for $6.0 million in total door revenue
- Drive sales though Development and Coaching of Retail Managers
- Facilitated Brand Education and Trainings quarterly
- Established relationships with Retail Partners and Specialty Multi Brands
- Hired and Recruited Talent via Social Networks and Job Fairs
- Partnered with HR and Payroll departments to ensure performance reports and budgets aligned with company standards
- Provided in-store support for 16 locations in TN/KY
- #1 in the region to LY and Sales Plan in FY19
- Ranked #1 out of 9 markets in the Mid-Atlantic to sales plan and ly
- Successfully opened 4 new MAC Counters at Ulta locations
Retail Manager
MAC COSMETICS
Greensboro, NC
09.2007 - 11.2017
- Managed all counter operations including achievement of all developmental milestones and productivity goal
- Audited time and attendance in conjunction with payroll
- Coached and mentored employees maximizing customer service performance, revenue generation, inventory stocking and visual merchandising
- Increased customer retention through various clientele systems including phone and email capture
- #1 ranked cosmetic counter in the store
- Increased the counters weekly average from $10.0 to $30.0 in 3 years resulting in 40% increase to ly and 3% increase to plan
- Succession planned and promoted 5 part time artists to Retail Management and Regional Training roles throughout the US
- Hosted grassroots events at counter including Master Classes, Forward Fashion events, and the 1st collaboration MAC had with Beauty Blender
- Chosen by Field Executive Director to participate in 2 Industry level events
- Facilitated peer to peer trainings for newly hired retail managers
MAC Artist / 3rd Key
MAC COSMETICS
Greensboro, NC
03.2005 - 09.2007
- Supported Retail Manager in overseeing counter operations; transitioned from full time to 3rd Key
- Met and exceeded productivity goals
- Achieved a Highly Effective in all yearly reviews
- Coordinated efforts with local HIV/AIDS organization
- Completion of all Certification levels for Artistry
Skills
- Process Improvement
- P&L Management
- Marketing
- Business Planning
- Inventory Management
- Financial Management
- Customer Service
- Performance reporting
- Data Analysis
- Onboarding and Orientation
- Staff Management
- Project Leadership
- Goal attainment
- Social Media Marketing
- Sales background
- Client Relationships
- Business Development
- Customer Retention
Timeline
Operations Manager
W Music Distribution
06.2023 - Current
Funding Specialist, Wheelchair and Mobility Repairs
National Seating and Mobility
08.2021 - 06.2023
Manager, Retail Sales and Operations
MAC COSMETICS
11.2017 - 12.2019
Retail Manager
MAC COSMETICS
09.2007 - 11.2017
MAC Artist / 3rd Key
MAC COSMETICS
03.2005 - 09.2007