JAIME NAVIA
Vancouver,WA
Summary
Experienced professional delivering impactful solutions and ensuring optimal performance across projects. Strong emphasis on collaborating with teams and achieving measurable results. Proficient in data analysis, problem-solving, and utilizing technology to drive efficiency. Known for reliability and adaptability, thriving in dynamic environments and effectively meeting changing needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Solutions Analyst II - Tier II
ZoomInfo
03.2024 - Current
- Provided guidance and assistance with troubleshooting multiple CRM and Dialer Integrations on the Chorus platform.
- Collaborated with CSM, Product and Engineering teams on high net worth client escalations, such as Doordash and Adobe.
- Optimized internal workflows for faster problem-solving.
- Member of the Copilot Support Swat team.
- Mentored new hires to promote knowledge sharing and continuous learning among team members, fostering a culture of professional growth.
Customer Solutions Analyst I
ZoomInfo
12.2022 - 03.2024
- Acted as a liaison between clients and Product/Engineering teams, ensuring timely communication during critical incidents.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Enhanced user experience by providing comprehensive troubleshooting guidance on Engage and Chorus platforms.
Client Service Specialist/Bilingual Business Consultant
Total Merchant Concepts
03.2021 - 12.2022
- Resolve product or service issue by determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provided responsive, competent, and knowledgeable care to our customers
- Prepare correspondences and fulfill customer inquiries to ensure customer satisfaction
- Fulfill operational tasks in a timely manner
- Website/Equipment Programing - download equipment and install, test, and integrate item catalogs to ensure proper set up
- Facilitate verbal and written communication with Spanish individuals to ensure accuracy
- Translate documents ensuring that all translations reflect the company's brand through language and tone
- Perform accurate, high quality translations, as well as review/edit, and proofread of translated documents
Server/Bartender
La Nouvelle Maison (Fine Dining)
08.2015 - 01.2021
Server/Bartender
Waterstone Resort and Marina, Boca Landing Prime Seafood & Crafted Cocktails
04.2014 - 08.2015
Server/Bartender/Manager
Red, The Steakhouse
04.2012 - 04.2014
Server/Bartender/Manager
Bonefish Grill
05.2007 - 03.2012
Education
HEALTH SCIENCE
FLORIDA ATLANTIC UNIVERSITY
11.2024
Skills
- Fluent in Spanish
- Result Oriented
- Stress Management
- Problem Solving
- Strong Interpersonal Skills
- Customer Relationship Management
- Product Knowledge
- Training and support
Certification
D.I.S.C CERTIFIED TRAINER, CERTIFIED AS A HUMAN BEHAVIOR CONSULTANT
Timeline
Customer Solutions Analyst II - Tier II
ZoomInfo
03.2024 - Current
Customer Solutions Analyst I
ZoomInfo
12.2022 - 03.2024
Client Service Specialist/Bilingual Business Consultant
Total Merchant Concepts
03.2021 - 12.2022
Server/Bartender
La Nouvelle Maison (Fine Dining)
08.2015 - 01.2021
Server/Bartender
Waterstone Resort and Marina, Boca Landing Prime Seafood & Crafted Cocktails
04.2014 - 08.2015
Server/Bartender/Manager
Red, The Steakhouse
04.2012 - 04.2014
Server/Bartender/Manager
Bonefish Grill
05.2007 - 03.2012
D.I.S.C CERTIFIED TRAINER, CERTIFIED AS A HUMAN BEHAVIOR CONSULTANT
HEALTH SCIENCE
FLORIDA ATLANTIC UNIVERSITY
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