Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JAIME OCHOA

Dallas,TX

Summary

Professional with extensive experience in transportation management, efficient route planning, and effective communication. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support in dynamic environments. Skilled in problem-solving, multitasking, and maintaining operational efficiency, valued for reliability and flexibility. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Transportation Dispatcher

Geodis Logistics
05.2023 - 09.2025
  • Coordinated transportation schedules to optimize delivery routes and minimize delays.
  • Monitored vehicle locations using GPS tracking systems for real-time updates.
  • Communicated effectively with drivers to resolve issues and ensure timely deliveries.
  • Processed shipping documentation accurately to maintain compliance with regulations.
  • Assisted in training new dispatchers on procedures and software systems for consistency.
  • Utilized dispatch software to assign tasks based on driver availability and load capacity.
  • Evaluated performance metrics to identify areas for operational improvements in dispatching processes.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.

Material Handler

Ulta Distribution Center
08.2022 - 04.2023
  • Verified quantity and description of materials received by checking merchandise against the packing list.
  • Packed items into appropriate containers for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.

Dispatcher Coordinator

Rooms To Go Distribution Center
06.2021 - 06.2022
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Sent out dispatch drivers to assist everyday hourly callers based on locations, needs and worker availability.
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
  • Closely monitored dispatch board to triage and prioritize over customer and drivers daily calls.

Package Handler

Fed Ex Ground
11.2020 - 02.2021
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Assembled, sealed and loaded packages into correct trucks.
  • Prevented load shifting or damage by using bracing and strapping techniques.

Education

High School Diploma -

H Grady Spruce
Dallas, TX
06.2020

Skills

  • Delegating Work
  • Schedule Coordination
  • Dispatching procedures
  • Employee training
  • Customer Relations
  • Schedule Management
  • Adaptability
  • Training & Development
  • Verbal and written communication
  • Team collaboration
  • Effective time management
  • Transportation and Logistics

LANGUAGES

Spanish
Native or Bilingual

Timeline

Transportation Dispatcher

Geodis Logistics
05.2023 - 09.2025

Material Handler

Ulta Distribution Center
08.2022 - 04.2023

Dispatcher Coordinator

Rooms To Go Distribution Center
06.2021 - 06.2022

Package Handler

Fed Ex Ground
11.2020 - 02.2021

High School Diploma -

H Grady Spruce

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