Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Ortiz

Summary

A well rounded worker with the ability to learn and adapt which is proven from previous business entities , by enhancing operational efficiency and reducing costs through strategic vendor negotiations and inventory management. Excelled in customer service and quality control, achieving significant improvements in client satisfaction and product standards. Skilled in work planning, prioritization, and leveraging documentation for streamlined operations.

Overview

6
6
years of professional experience

Work History

Tool Room Manager

Lee County Plumbing & Well Services
10.2023 - Current
  • Regularly audited inventory levels, adjusting as needed based on fluctuations in demand from various departments within the organization.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Facilitated preventive maintenance on equipment in line with company standards.
  • Leveraged vendor relationships to negotiate favorable pricing on new tool acquisitions, saving company resources over time.
  • Sourced specialty tools required for unique projects, collaborating closely with engineers and project managers to meet specific requirements.

Parts Manager

AW Collision
08.2022 - 05.2023
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Partnered with managers to implement operational enhancements for paperwork processing.

Parts Manager

Master Touch Auto Body Inc
06.2018 - 08.2022
  • Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
  • Developed strong relationships with clients and vendors, fostering long-term partnerships.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Issued parts to technicians to complete customers' repairs.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Assisted customers in finding appropriate parts promptly.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.

Auto Collision Estimator

Master Touch Auto Body Inc
06.2018 - 08.2022
  • Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
  • Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
  • Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
  • Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
  • Delivered consulting services to advise clients on cost-saving strategies and best practices.
  • Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
  • Knowledgeable with CCC Software, Mitchell, and Repair Center

Education

High School Diploma -

Riverdale High School
Fort Myers, FL
06.2022

Skills

  • Work Planning and Prioritization
  • Customer Service
  • Documentation
  • Quality Control

Timeline

Tool Room Manager

Lee County Plumbing & Well Services
10.2023 - Current

Parts Manager

AW Collision
08.2022 - 05.2023

Parts Manager

Master Touch Auto Body Inc
06.2018 - 08.2022

Auto Collision Estimator

Master Touch Auto Body Inc
06.2018 - 08.2022

High School Diploma -

Riverdale High School

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Jaime Ortiz