Jaime Parra
304 Avenida Mirador , Santa Teresa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Coordinator
Presbyterian Healthcare Services
09.2018 - 11.2025
- Performed and conducted in-depth health risk assessments and/or comprehensive needs assessments to identify areas of need related to medical, physical, behavioral conditions, and social history.
- Responsible for documenting assessments and contacts to meet expected guidelines and standards
- Develop care plans to help members monitor their progress and direction of their care
- Conduct follow up contacts either telephonically or in person to determine if services are meeting members needs
- Assess member’s medical, safety and support service needs and coordinate the delivery of services
- Educate members in relation to their medical/behavioral health conditions and care
- Coordinate member care through the collaboration with community, healthcare providers and member advocates
- Responsible for implementing,coordinating and monitoring strategies for members and families to improve health and quality of life outcomes.
Care Coordinator
United Healthcare
12.2008 - 08.2018
- Perform comprehensive needs assessments with members to determine level of care and identify needs and/or gaps in care
- Provided care coordination to members with chronic or complex conditions which required intensive interventions and oversight
- Responsible for completing required documentation to meet program and state standards and requirements
- Develop member’s care plans to direct and monitor their progress in relation to their healthcare goals
- Completed a wide range of clinical and administrative tasks to ensure delivery of services to address their medical Psychosocial and behavioral needs to ensure safety and quality of care.
- Particiapted in the care coordination of DSNP Medicare program members to optimize their access to medical providers , services and other resources as required to address their areas of needs.
- Acted as an advocate to assist members in addressing gaps and issues in services to ensure positive health outcomes
Interim Social Worker
Nazareth Hall Nursing Center
01.2007 - 11.2008
- Responsible for coordinating all the phases related to discharge planning for the residents of nursing home
- Participated in care planning meetings with interdisciplinary team to address issues related to patient’s health and quality of care.
- Interacted in a proactive manner with residents and their families to facilitate the resolution of complaints
- Completed psychosocial assessments to identify areas of need during their stay at the nursing home and also upon their transition to the community to ensure safety and continuity of care with other providers.
APS Investigative Specialist I
APS Specialist/ Texas Family Protective Services
04.2005 - 12.2006
- Investigate reports of abuse, neglect or exploitation of elderly or disabled adults
- Responsible for interviewing clients, family members and other relevant parties to gather information pertinent to the Case under investigation
- Responsible for providing a vast array of administrative and social services to resolve states of abuse, neglect or exploitation
Education
Bachelors BS - Psychology
University of Texas El Paso
El Paso, TX12-1987
Skills
- Client case management
- Process documentation
- Patient communication
- Organizational skills
- Documentation
- Patient advocacy
Certification
- Training in Dispute and Resolution & Mediation through the El Paso Council of Governments
- DSM-IV and Ethics seminar at Texas Tech University health Sciences Center
- Qualified Mental Health Professional certification by El Paso MHMR
- Certified by the state of Texas as an Adult Protective Services Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Care Coordinator
Presbyterian Healthcare Services
09.2018 - 11.2025
Care Coordinator
United Healthcare
12.2008 - 08.2018
Interim Social Worker
Nazareth Hall Nursing Center
01.2007 - 11.2008
APS Investigative Specialist I
APS Specialist/ Texas Family Protective Services
04.2005 - 12.2006
Bachelors BS - Psychology
University of Texas El Paso