Jaime Parra
Dallas,TX
Summary
Dynamic Branch Manager with a proven track record at Texas Trust Credit Union, excelling in branch operations management and customer service. Enhanced customer satisfaction ratings through effective issue resolution and strategic planning. Skilled in optimizing resources and developing talent, demonstrating strong leadership and excellent time management abilities.
Overview
29
29
years of professional experience
Work History
Branch Manager I
Texas Trust Credit Union
01.2019 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Branch Manager
Texas Federal Credit Union
08.2010 - 01.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Fraud Specialist / Sr Member Service Rep
Texas Federal Credit Union
10.2005 - 08.2010
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.
- Reviewed transactions and receipts to identify any suspicious activity.
- Developed rapport with members through active listening and empathetic responses to their concerns.
- Trained new hires in company policies and procedures, ensuring consistent quality of service across the team.
- Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
- Demonstrated commitment to excellence in member service by consistently meeting or exceeding performance targets.
- Expedited problem resolution for increased member satisfaction, utilizing strong communication and negotiation skills.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Resolved customer issues through thorough dispute investigation.
Research Analyst
Texas Federal Credit Union
09.1998 - 10.2005
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
Teller
Texas Federal Credit Union
11.1996 - 09.1998
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Science - Information Technology
Westwood College of Technology
Dallas, TX06-2006
High School Diploma -
Skyline High School
Dallas, TX05-1996
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager I
Texas Trust Credit Union
01.2019 - 05.2025
Assistant Branch Manager
Texas Federal Credit Union
08.2010 - 01.2019
Fraud Specialist / Sr Member Service Rep
Texas Federal Credit Union
10.2005 - 08.2010
Research Analyst
Texas Federal Credit Union
09.1998 - 10.2005
Teller
Texas Federal Credit Union
11.1996 - 09.1998
Associate of Science - Information Technology
Westwood College of Technology
High School Diploma -
Skyline High School
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