Jaime Patterson
Culpeper,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
15
15
years of professional experience
Work History
Assistant Manager
CosmoPro
Fredericksburg, VA
04.2016 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Assistant Manager
Children Of America
Fredericksburg, VA
10.2004 - 08.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Authored clear and professional business documents.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
DeVry University
Villa Park, IL01.2023
Skills
- Creative Solutions
- Facilities Management and Maintenance
- Course Counseling
- Employee Motivation
- Client Relationships
- Collaborative Leadership
- Leading Projects
- Colleague Collaborations
- Project Resource Recommendations
- Project Assistance
- Incident Escalation
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Timeline
Assistant Manager
CosmoPro
04.2016 - 01.2022
Assistant Manager
Children Of America
10.2004 - 08.2013
High School Diploma -
DeVry University
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