Jaime Poston
West Fargo,ND
Summary
Driven cosmetology student eager to advance my education and utilize my skills at a reputable salon. I have a strong passion for all hair coloring however, aspire to specialize in copper and red tones.
Overview
14
14
years of professional experience
Work History
Cashier
Bottle Barn Liquors
10.2024 - Current
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Veterinary Receptionist
Red River Animal Emergency Clinic
11.2022 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
Patient Access Representative
Sanford Health
04.2021 - 04.2022
- Managed medical providers schedules
- Administered physician orders for lab requests and referrals to the relevant facility departments
- Monitored workflow of incoming calls, recalls and waitlists
- Maintained confidentiality of patient information and ensure compliance to all patient policies
Research Remediation Analyst
Wells Fargo Bank-Estate Care Center
04.2020 - 04.2020
- Managed sensitive information in the events of customer deaths from notifications of death to final disposition of the decedents estate.
- Performed protective maintenance on accounts and recorded death notifications in the system to ensure protection of customer assets.
- Reviewed legal documents to conclude disposition of estate assets.
- Supported clients through establishing trust and estate accounts.
- Guided team members through deceased processing and distribution of funds.
- Prepared written communication indicating disposition of funds.
Customer Service Representative
Wells Fargo Bank-Banker Connection
05.2010 - 04.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Cosmetology
The Salon Professional Academy
Fargo, ND05-2025
High School Diploma -
Belen High School
Belen, NM05-2008
Skills
- Teamwork and Collaboration
- Customer Service
- Patience and Empathy
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
Websites
Timeline
Cashier
Bottle Barn Liquors
10.2024 - Current
Veterinary Receptionist
Red River Animal Emergency Clinic
11.2022 - 03.2024
Patient Access Representative
Sanford Health
04.2021 - 04.2022
Research Remediation Analyst
Wells Fargo Bank-Estate Care Center
04.2020 - 04.2020
Customer Service Representative
Wells Fargo Bank-Banker Connection
05.2010 - 04.2020
Cosmetology
The Salon Professional Academy
High School Diploma -
Belen High School
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