Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Jaime Prica

Genoa City,WI

Summary

Dynamic Senior Inside Sales/Account Manager at JFCRx with a proven track record in customer relationship management and cross-functional collaboration. Successfully enhanced client satisfaction and drove revenue growth through consultative selling techniques and effective conflict resolution. Recognized for building strong partnerships and delivering tailored solutions that meet evolving customer needs.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Inside Sales/Account Manager

JFCRx
01.2024 - Current
  • Company Overview: Start Up-Pharmacy Automation and Technology
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.
  • Assessed customer feedback regarding products, services to recommend improvements or changes based on changing needs, trends.
  • Communicated with repeat customers to build long-term relationships.
  • Actively participated in trade shows, conferences and other networking events to represent the company's brand and promote its products and services.
  • Resolved customer complaints promptly by collaborating with appropriate departments within the organization.
  • Coordinated cross-functional teams across multiple departments during customer onboarding process.
  • Prepared timely quotes based on customer inquiries and requests for proposal.
  • Maintained up-to-date records of all sales activities including prospecting efforts, account history, contacts made, proposals submitted.

Senior Restaurant Manager

Lake Geneva Gallery & Grog
04.2001 - Current
  • Company Overview: 1,000+ Seat High-Volume Restaurant
  • Manage 200 Employees
  • Managed payroll records, budgets, cash handling processes and financial reports.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained new employees to perform duties.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Managed and supervised staff, including hiring, scheduling, training and performance evaluations.

Key Account Manager

BD-Parata Systems
08.2015 - 01.2024
  • Company Overview: Pharmacy Automation and Technology
  • Promoted from Inside Sales Consultant, to Product Consultant, to Key Account Manager
  • Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Established and maintained strong relationships with decision-makers and influencers within key accounts.
  • Listened to customer needs to identify and recommend best products and services.
  • Collaborated with sales team members to develop solutions tailored to customer needs.

Bar Manager

Pier 290 Restaurant
10.2015 - 10.2019
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

Door-to-Door Sales Representative

TDS Communications
01.2014 - 01.2015
  • Distributed product samples or literature detailing products or services.
  • Achieved or surpassed monthly sales quotas.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Explained the benefits of purchasing the product compared to competitors' offerings.
  • Studied geographic areas to identify potential buyers and increase door-to-door sales.

Education

Some College (No Degree) - Nursing

College of DuPage
Glen Ellyn, IL

Skills

  • Customer relationship management
  • Workflow Optimization
  • Operations Management
  • Lead generation
  • Cross-functional collaboration
  • Client presentations
  • Team leadership
  • Customer complaint resolution
  • Customer satisfaction management
  • Cold calling
  • Appointment scheduling
  • Time management abilities
  • Analytical thinking
  • Consultative selling techniques
  • Interdepartmental collaboration
  • Goal setting and achievement
  • Verbal and written communication
  • Sales presentations
  • Conflict resolution
  • Account management

Accomplishments

  • President's Sales Club 2019
  • Army Achievement Medal 1997
  • Soldier of the cycle basic training 1994

Certification

  • Combat Medic (EMT)
  • Dialysis Technician

Timeline

Senior Inside Sales/Account Manager

JFCRx
01.2024 - Current

Bar Manager

Pier 290 Restaurant
10.2015 - 10.2019

Key Account Manager

BD-Parata Systems
08.2015 - 01.2024

Door-to-Door Sales Representative

TDS Communications
01.2014 - 01.2015

Senior Restaurant Manager

Lake Geneva Gallery & Grog
04.2001 - Current

Some College (No Degree) - Nursing

College of DuPage

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Jaime Prica