Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAIME QUINTANILLA

Falfurrias,Texas/

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Advisor II

Concentrix
05.2024 - Current
  • Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
  • Utilized problem-solving abilities to quickly identify customer issues and develop appropriate solutions
  • Assisted with training and mentoring new team members

Live Chat Activation Specialist

Boost Infinite
04.2023 - 03.2024
  • Responded promptly and professionally to chats, and emails, demonstrating empathy and understanding while addressing customer inquiries
  • Provided expert guidance to customers in troubleshooting technical issues and facilitating activations of wireless devices
  • Interfaced with customers via inbound calls, outbound calls, or chat depending upon client requirements

Seasonal Customer Service Advisor II

Concentrix
01.2023 - 04.2023
  • Resolved technical issues related to hardware, software, and client products
  • Maintained broad knowledge of client products and/or services, such as smartphones, computers

Satellite Installation Technician

MasTec Advanced Technologies
06.2018 - 09.2019
  • Provision of exemplary customer service and proficient installation services for various devices, including but not limited to Direct TV, AT&T Internet, and Security Alarms
  • Conducting on-road operations and telephonic engagements with clients, encompassing troubleshooting activities and delivering expedient and amiable customer service

Wireless Sales/Cashier

Walmart
06.2016 - 06.2018
  • Specialized in wireless sales and electronics while delivering swift and amiable customer service
  • Handled customer complaints and inquiries in a courteous and efficient manner

Education

High School Diploma -

Premont High School
Premont, TX
05.2011

Skills

  • Computer hardware
  • Live chat
  • Technical support
  • Typing
  • Software troubleshooting
  • Help desk
  • Salesforce
  • Data entry
  • CRM software
  • Operating Systems
  • Knowledge of wireless devices
  • Android
  • IOS
  • Windows
  • Research
  • Analysis skills
  • Call center experience
  • Customer relations
  • KPI monitoring

Certification

  • Vocational Training in Computer Engineering Certification, Guthrie Job Corps, Oklahoma, 01/01/16
  • Call center customer service - Proficient, Indeed, 06/01/22
  • Demonstrating customer service skills in a call center setting - Proficient, Indeed, 06/01/22
  • Customer focus & orientation - Proficient, Indeed, 06/01/22
  • Responding to customer situations with sensitivity - Proficient, Indeed, 06/01/22
  • Technical support: Customer situations - Proficient, Indeed, 2024
  • Technical support - Proficient, Indeed, 2024

Timeline

Customer Service Advisor II

Concentrix
05.2024 - Current

Live Chat Activation Specialist

Boost Infinite
04.2023 - 03.2024

Seasonal Customer Service Advisor II

Concentrix
01.2023 - 04.2023

Satellite Installation Technician

MasTec Advanced Technologies
06.2018 - 09.2019

Wireless Sales/Cashier

Walmart
06.2016 - 06.2018

High School Diploma -

Premont High School

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JAIME QUINTANILLA