Jaime Ramirez - Gallegos
Island Lake,IL
Summary
Hardworking service technician skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Dependable Service Technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with 8 years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Impact Networking
Lake Forest, IL
01.2023 - Current
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Called and consulted with clients regarding equipment details, needs and problems.
- Troubleshot and resolved printer hardware issues.
- Installed new printers and ensured proper setup.
- Investigated complaints from customers about poor print quality or other related issues.
- Selected components and performed schematic capture, directed PCB layout and developed prototypes for evaluation.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Provided technical support to customers regarding their printer-related questions or concerns.
- Installed new systems and components according to service orders and manufacturer instructions.
- Performed regular maintenance on printers to ensure optimal performance.
- Provided training to end users on how to use the printers correctly.
- Updated firmware on various types of printers as necessary.
- Repaired broken components of laser printers, such as drums and transfer belts.
- Configured printer settings according to customer needs.
- Diagnosed and repaired errors in printer software systems.
Laborer
Wells Concrete
Crystal Lake, Illinois
08.2021 - 01.2023
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Coordinated phases of construction projects from inception to completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Lubricated, cleaned or repaired machinery or equipment.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Gained independent working skills and guided and mentored less experienced team members.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Demonstrated best safety practices working at heights and lifting various objects.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
Courier
FedEx
Schaumburg, IL
08.2020 - 08.2021
- Inspected vehicles' condition, supplies and equipment before and after trips
- Navigated routes with relevant map programs and GPS systems.
- Providing customer service by answering questions, handling complaints, and resolving issues related to delivery services.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Identifying potential unsafe conditions such as icy roads or heavy traffic areas that could affect route times or safety.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Accurately completing paperwork associated with each delivery including invoices, manifests, bills of lading.
Technician
Arlington Nissan
Arlington Heights, IL
09.2014 - 08.2020
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
Education
High School Diploma -
Palatine Highschool
Palatine, IL03-2013
Some College (No Degree) - Automotive Repair
College Of Lake County
Grayslake, ILSkills
- Project Oversight
- Customer Service
- Equipment Troubleshooting
- Technical Support
- Work Documentation
- Quality Assurance
- Troubleshooting Skills
- Professional and Courteous
- Installation and Repair
- Mechanical Abilities
Certification
- ASE Certifiactions in suspension, Transmission, and Engine
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Nissan Technician of The Month
Timeline
Service Technician
Impact Networking
01.2023 - Current
Laborer
Wells Concrete
08.2021 - 01.2023
Courier
FedEx
08.2020 - 08.2021
Technician
Arlington Nissan
09.2014 - 08.2020
High School Diploma -
Palatine Highschool
Some College (No Degree) - Automotive Repair
College Of Lake County