Jaime Ramos
Brownsville
Summary
Organized Student with experience in retail and restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house employee and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative employee dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering help with years of experience providing service to customers and dinner guests. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
13
13
years of professional experience
Work History
Cashier
Home Depot
04.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Freight Team Associate
Lowes
04.2022 - 10.2023
- Scanned items on arrival and departure to create accurate tracking records.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
Waiter
Texas Roadhouse
07.2019 - 03.2020
- Suggested appropriate food and drink pairings to increase per0ticket sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provided adequate supply for host station.
- Monitors dining rooms for seating availability as well as service, safety and well-being of guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Sales Associate
JC Penney
08.2018 - 03.2019
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Generated brand awareness and positive product impressions to increase sales.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Issued receipts and processed refunds, credits, or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Assisted customers with prompt and polite support in- person and via telephone.
Cashier
Sam's Club
07.2014 - 03.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated customers on promotions to enhance sales.
Sales Associate
Aeropostale
03.2012 - 12.2012
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
No Degree - Education
Texas Southmost College
Brownsville, TXBachelor of Arts - English
University of Texas At Rio Grande Valley
Brownsville, TX12.2020
Skills
- Collaboration
- Technical knowledge
- Communication
- Organizational ability
- Quality education
- Literacy skills
- Responsible
- Flexible & Adaptable
Timeline
Cashier
Home Depot
04.2024 - Current
Freight Team Associate
Lowes
04.2022 - 10.2023
Waiter
Texas Roadhouse
07.2019 - 03.2020
Sales Associate
JC Penney
08.2018 - 03.2019
Cashier
Sam's Club
07.2014 - 03.2018
Sales Associate
Aeropostale
03.2012 - 12.2012
No Degree - Education
Texas Southmost College
Bachelor of Arts - English
University of Texas At Rio Grande Valley
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