Jaime Reynolds

Built strong relationships with patients, resulting in increased trust and adherence to treatment recommendations.

• Greeted every patient with personable approach and provided knowledgeable service with a smile.
• Implemented registration policies, procedures and timelines for a smooth process for both the patient and staff.
• Managed approximately 60 incoming and outgoing calls while recording accurate messages for distribution for both oncology and radiation departments.
• Studied and researched various medical terms as well as software and coding systems including Epic, Aria and Powershare.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls to confirm.
• Answered phone calls and messages for Radiation/Oncology/hematology physicians at Smilow and Lawrence and Memorial Hospital.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members including critical results.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

• Facilitated communication between radiologists, referring physicians, technologists, and staff regarding specific image requests or concerns as needed.
• Performed radiographic imaging procedures according to established protocols.
• Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support
• Managed vendor relationships to ensure timely resolution of technical issues impacting system functionality or performance.
• Managed incoming and outgoing calls to and from providers and patients

• Optimized appointment scheduling by accurately recording patient preferences and availability while balancing multiple departments including outpatient setting and emergency room
• Improved patient satisfaction by efficiently registering patients and verifying insurance information at every visit. While scanning in new cards and verifying coverage at time of visit.
• Determined patient financial needs and referred eligible patients to financial aid services/counselors.
• Received patient deductibles and co-pay amounts and discussed options to ease patient of any financial burden
• Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
• Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
• Served as a liaison between patients, physicians, and insurance companies to resolve any issues or concerns promptly.