Autumn Smith
Tacoma,WA
Summary
Well-qualified Finance Support Professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Central Pierce Fire & Rescue's specific Program management systems; such as Finance Enterprise, AlertSense, ESO Suite, Excel, and FireRMS. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges and room for growth and advancement.
Overview
12
12
years of professional experience
Work History
Support Specialist Finance
Central Pierce Fire & Rescue
Puyallup, WA
02.2024 - Current
- Use Finance Enterprise to create and update tracking documents.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Connect to computer of client using remote link to research programs and applications.
- Maintain strict confidentiality while handling sensitive information, ensuring data privacy and security.
- Manage company disclosure timelines to maintain delivery standards and timetables.
- Collaborate with vendors to locate purchase order and invoice documentation in order to resolve ledger imbalances.
- Receive and process incoming public disclosure requests pertaining to incident reports.
- Create and update excel spreadsheets to maintain accurate and timely management of program updates and documentation.
Skilled Trades Recruiter
Opti Staffing Group
04.2023 - 12.2023
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with hiring managers to understand job requirements and expectations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Section 8 Specialist
King County
04.2022 - 10.2022
- Conduct in-person interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Conduct reference checks, background screening, and other pre-employment checks to verify information of applicant's
- Build strong professional partnerships with internal and external candidates and clients to ensure a long-term, mutually beneficial employee/employer relationship
- Assist with onboarding and orientation of new hires to expedite acclimatization process
- Develop recruiting strategies to identify qualified candidates and build network
- Meet with new and existing clients to obtain job descriptions and qualifications of existing open positions to determine applicant requirements
- Assisted clients with completion of applications and paperwork
- Communicated with people from various cultures and backgrounds on application process
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Scheduled appointments with applicants to gather information and explain benefits processes
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written.
Child Support Enforcement Officer
Division Of Child Support Enforcement
01.2016 - 12.2021
- Identified issues, analyzed information and provided solutions to problems
- Explained policies, procedures and instructions to parents
- Performed case management tasks to enforce court-ordered child support obligations
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases
- Located parents for gaining child support and prepared records of payments
- Calculated child support obligations and debts
- Evaluated income and expense data of non-custodial parents to determine support capability
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Bank Teller Supervisor
Key Bank
04.2014 - 12.2015
- Counted cash drawers and made bank deposits
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Personal Banker
US Bank NA
03.2012 - 03.2014
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Cross-sold bank products and services to meet customer needs and provide options
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Associate of Science: Business Administration -
University of Phoenix
Tempe, AZ06.2015
Skills
- Process Improvement
- Account Administration
- Contracting
- Networking
- Compliance Regulations
- Recordkeeping skills
- Collaborative Team Player
- Database Management
- Support Services
- Research and Development
Timeline
Support Specialist Finance
Central Pierce Fire & Rescue
02.2024 - Current
Skilled Trades Recruiter
Opti Staffing Group
04.2023 - 12.2023
Section 8 Specialist
King County
04.2022 - 10.2022
Child Support Enforcement Officer
Division Of Child Support Enforcement
01.2016 - 12.2021
Bank Teller Supervisor
Key Bank
04.2014 - 12.2015
Personal Banker
US Bank NA
03.2012 - 03.2014
Associate of Science: Business Administration -
University of Phoenix
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