- Gardening
- Kayaking
- Crafting and DIY Projects
- Music
- Reading
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Animal Welfare Advocacy
- Animal Care
- I enjoy cooking for friends and family gatherings
Jaime Rimer
Cincinnati,Oh
Summary
Dynamic Disputes Analyst with a proven track record at Barclays US, adept in banking knowledge and conflict de-escalation. Excelled in reducing fraudulent activity and enhancing dispute resolution efficiency through expert investigation techniques and assertive mediation. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disputes Analyst
Barclays US
09.2020 - 09.2024
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Served as a subject matter expert within the organization on all aspects of dispute management, providing guidance when needed during complex cases or escalations.
- Assisted in developing policies and procedures for the dispute resolution department, ensuring compliance with both internal requirements and external regulations.
- Identified trends in disputes to inform company-wide strategies for risk mitigation and process improvement.
- Reduced fraudulent activity through diligent monitoring and investigation of suspicious transactions.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
- Provided ongoing training for new team members, fostering a culture of continuous learning and professional growth.
- Resolved disputes efficiently by analyzing transaction data and following established guidelines.
Licensed Insurance Agent/Customer Service Representative
McCluskey Allstate Insurance
04.2019 - 08.2020
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Disputes Analyst
Barclays US
04.2017 - 03.2019
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Collaborated with team members to improve dispute resolution processes and increase departmental efficiency.
- Maintained up-to-date knowledge of system tools utilized in the dispute resolution process, ensuring optimal productivity levels were consistently achieved across the team.
- Established strong working relationships with internal teams to share information effectively and resolve cross-functional issues quickly.
- Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
Education
Associate of Applied Science - Criminal Justice
Beckfield College
Cincinnati, OH09-2012
Skills
- Banking knowledge
- Conflict de-escalation
- Microsoft Office
- Transaction monitoring
- Legal knowledge
- Investigation techniques
- Assertiveness
- Policy Interpretation
- Dispute Mediation
Certification
- Disputes Certified 2017
- Property & Casualty Insurance Agent State of Ohio Department of Insurance 2019-2020
Accomplishments
QA 100% Quality of the month: 2021-2024
Customer Recognition: 2020-2024
- SME to team of 11 staff members learning disputes to implement and take over the disputes department.
Interests
Timeline
Disputes Analyst
Barclays US
09.2020 - 09.2024
Licensed Insurance Agent/Customer Service Representative
McCluskey Allstate Insurance
04.2019 - 08.2020
Disputes Analyst
Barclays US
04.2017 - 03.2019
Associate of Applied Science - Criminal Justice
Beckfield College
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