Jaime Rivera

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Boosted training session effectiveness with integration of multimedia tools.

• Performed routine and scheduled maintenance services.
• Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
• Diagnosed mechanical failures to determine corrective actions.
• Upheld high levels of cleanliness within the workshop area, preventing accidents and promoting a professional working environment.
• Troubleshoot electrical and hydraulic issues
• Proficient in vendor specific schematics to solve problems with down equipment
• Navigate SAP and vendor websites to order the correct parts needed to complete repairs.
• Rebuild components to keep costs low and provide an alternative to backordered components from the vendor.
• Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
• Collaborated with team members to complete large-scale projects on time.
• Learn Sandvik's new SECO system on all i-series drills.
• Test & Adjust pressures on DD422i, DL432i,DS422i, DS312 and DD420 including T/S all faults and keep drills running.
• T/S and repair LH621i. LH516 loaders and Automation systems
• T/S and repair TH630 haul trucks

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• Make sure my crew is working safe and have the proper knowledge to do the task at hand.
• Order parts and create work orders
• Us electrical and hydraulic schematics to troubleshoot
• Major component swaps on our wide variety of equipment, Sandvik, Atlas Copco, CAT, Getman and Normet.
• Provide daily reports our equipment down time and parts used.
• Delegate which jobs are priority and which jobs can be scheduled later, so that our shift runs smooth and operations gets there scheduled production.
• Over see and assist my guys with Pm's, drift calls, troubleshooting and component swaps.
• Maintained compliance with company standards to perform all maintenance activities.
• Maintained positive relationships with crew.
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• Diagnose and repaired mechanical issues on Atlas Copco, CAT, MTI equipment
• Did preventive maintenance on our equipment. Changed oil and filters, repaired any damage that was reported or found during PM.
• Part of my job was to do break down calls and lube runs to make sure all our equipment had fuel and oil.
• Diagnosed electrical and hydraulic issues with the schematics.
• Keep a positive attitude and be a team player with any tasked that were assigned to me.

• Properly completed work reports for each field visit.
• Provided exemplary customer service on each field visit according to Atlas Copco's guidelines.
• Discussed and recommended service options with customers and explained the costs involved.
• Operated all hand tools and power equipment according to company safety procedures.
• Demonstrated to customers the proper methods for operating the equipment after it had been installed.
• Interacted with all necessary partners including vendors, upper management and peers.
• Reviewed all aspects of the job upon completion to alleviate equipment failure and prevent callbacks.
• Provided Customers information with RCS system and provided training to there employees.
• Troubleshoot issues using the RCS software.
• Diagnosed hydraulic and electrical issues with schematics.
• Provide necessary strategic parts list for lower cost of parts on hand and increase machine availability
• Did various warranty issues from electrical issues to full on component swaps.
• Provide my customers with the best work I could possibly deliver and keep them involved in the troubleshooting process.

• Diagnosed and repaired mechanical issues on our wide variety of equipment. Sandvik, CAT, MTI and Normet
• Performed diagnostic and troubleshooting procedures to find root causes with schematics.
• Replaced damaged, missing or defective parts with new and refurbished components.
• Completed full light vehicle as well as heavy equipment inspections to check for leaks, damage or other issues of concern.
• Inspected and tested equipment to locate worn and damaged parts.
• Performed scheduled and unscheduled maintenance tasks on Sandvik, CAT, MTI and Normet.
• Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

• 2 man crews so we had a wide variety of jobs through out the day.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Performed diagnostic and troubleshooting procedures to find root causes with schematics
• Diagnosed and repaired mechanical issues Sandvik, CAT, MTI and Normet and Atlas Copco machines
• Utilized the RCS system by Atlas Copco to troubleshoot boom angle sensors and machine drilling parameters
• Ordered repair parts and ensured requests for parts with the SAP software
• Ran breakdowns calls as needed
• Ran the lube truck and provided fuel and oils to the machines underground.

I was hired on originally out of college in the component rebuild shop.

my daily duties were cleaning parts and sweeping up shop.

I then started with rebuilding hydraulic cylinders and moved on the enclosed air conditioning units. As time went on I moved to axles and transmissions and helping the field technicians in the field when the shop was slow.

I Attended various machine specific training classes

• DS310 and DS311 factory training class in Sudbury, Canada
• LH410 loader factory training class in Sudbury, Canada
• DD310 and DD420 product training as well as machine training in Elko, NV
• Cubex factory training on there Aries panels and factory machine training on Cubex Drills in Winnipeg, Canada
• Cubex Surface drill factory training Elko,NV
• TH430 haul truck factory Training Elko, NV
• Volvo engine training Elko, NV

As a Field Technician I traveled around the U.S and worked on all sorts of equipment Sandvik had to offer.

• Operated all hand tools and power equipment according to company safety procedures.
• Used schematics for troubleshooting electrical and hydraulic issues.
• Traveled around the U.S and did various day to day and month to month service contracts with customers.

I had the opportunity to completely tear down a Supra 100 ton haul truck at the Henderson mine in Colorado and shaft it underground and reassemble it.

Another opportunity I had was work on the road header project at Barrick Meikle mine. We sold them a MR620 and I was a big part making it a success with the assembly of the machine.

I did some technical training on road headers I spent 2 weeks in Price, UT working at the Skyline Coal Mine working on a MR360.