Jaime Romero
Hawaiian Gardens,CA
Summary
Personable Enrollment Specialist with exceptional customer service skills and a talent for adapting to changing assignments and handling multiple priorities. Demonstrates excellent telephone and email communication abilities. Known for remaining calm in stressful circumstances.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist
Brand New Day
Westminster
06.2019 - 09.2024
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Identified errors in the data entry process and corrected them promptly.
- Entered large volumes of data quickly with a high degree of accuracy.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Processed invoices accurately according to established procedures within specified timeframes.
- Resolved problems related to incorrect or incomplete data entries.
- Assisted other departments with research projects involving large amounts of data entry.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Reviewed database entries to verify regulatory compliance.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Conducted quality control checks on all entries prior to submission.
- Screened and regularly answered calls to provide assistance to important clients.
- Provided customer service to Medicare beneficiaries, responding to inquiries regarding their benefits.
- Assisted with the enrollment of new clients into the Medicare system and maintained accurate records.
- Ensured that all documents related to beneficiary eligibility were kept confidential according to HIPAA guidelines.
- Handled new enrollments by entering customers' data and reviewing information.
- Provided beneficiaries with information about plan benefits and eligibility determinations.
- Researched patient records to determine eligibility for Medicaid benefits.
- Conducted initial eligibility screenings for Medicaid applicants.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
Education
High School Diploma -
Teqnica 22
Mexico, ME06-1990
Skills
- Benefits Administration
- Customer service background
- Application verification
- Cross-Functional Teamwork
- Customer service expertise
- Policy Interpretation
- Billing support
- Data entry skills
Languages
Spanish
Professional
Timeline
Enrollment Specialist
Brand New Day
06.2019 - 09.2024
High School Diploma -
Teqnica 22
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