Jaime Rosario
Santo Domingo Pueblo,D.N
Summary
Accomplished Supervisor of Operations at Concentrix, renowned for elevating customer satisfaction through effective conflict mediation and data entry precision. Excelled in teamwork and collaboration, significantly enhancing productivity and operational efficiency. Proven track record in problem resolution and documentation, consistently achieving and reporting key performance metrics to drive success.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Synergies
02.2012 - 04.2026
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high chat volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted chat-in customers with questions and orders.
Supervisor of Operations
Concentrix
08.2018 - 03.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed evaluations for each representative focus on maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Education
High School Diploma -
Scuela Telesforo Reynoso
Santiago. Rep. DomSkills
- Data Entry
- Conflict Mediation
- Documentation And Reporting
- Teamwork and Collaboration
- Problem Resolution
- Payment Processing
Languages
Spanish
English
Timeline
Supervisor of Operations
Concentrix
08.2018 - 03.2024
Customer Care Representative
Synergies
02.2012 - 04.2026
High School Diploma -
Scuela Telesforo Reynoso
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