Jaime Ross
Las Vegas,NV
Summary
Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities.
Overview
19
19
years of professional experience
Work History
Executive Administration Assistant
Marion County Sheriff's Department
Ocala, FL
06.2014 - 09.2016
- Compiled reports on a variety of topics in response to requests from the executive team.
- Created spreadsheets in Microsoft Excel to track progress towards goals set by executives.
- Developed and implemented procedures for streamlining administrative processes.
- Maintained calendar, scheduled meetings and booked travel arrangements for executives.
- Created presentations using Microsoft PowerPoint for various business functions.
- Organized meetings by reserving conference rooms, setting up audio-visual equipment, arranging catering services.
- Tracked expenses incurred by department heads throughout the year.
- Monitored inventory levels of office supplies to ensure adequate stock is available.
- Coordinated internal and external events, including preparing agendas and meeting materials.
- Managed incoming and outgoing correspondence, including emails, letters, packages, and faxes.
- Performed research online to gather data for executive decision making purposes.
- Provided general office support such as filing documents, ordering supplies, answering phones.
- Coordinated meeting and work schedules for staff teams and executives.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Administrative Assistant - Drug Enforcement Unit
Marion County School Board
Ocala, FL
10.2003 - 06.2014
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Compiled data from various sources into organized reports for review by management team.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
911 Operator/Dispatcher
Marion County School Board
Ocala, FL
09.1997 - 10.2003
- Advised citizens on how to respond appropriately during emergency situations until first responders arrived at scene.
- Attended meetings with supervisors and other staff members regularly to discuss strategies for improving efficiency of 911 services.
- Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Collaborated with local law enforcement officers to ensure proper response times for various situations.
- Received emergency calls from distressed individuals and provided immediate assistance.
- Kept up-to-date on changes in local laws and regulations regarding 911 operations and protocol procedures.
- Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
- Ensured compliance with federal laws governing access to confidential information related to 911 operations.
- Assisted dispatchers with routing calls correctly when multiple operators were handling simultaneous emergencies.
- Conducted follow-up phone calls after an incident has been resolved to check on welfare of those involved.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Provided support to callers by calming them down, providing instructions, and reassuring them of help.
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
- Answered questions from family members inquiring about loved ones who were involved in an incident.
Education
Master of Science - Strategic Leadership
University of Charleston
Charleston, WV12-2014
Master of Science - Organizational Leadership
Mountain State University
Beckley, WV12-2012
Skills
- Research abilities
- Meeting planning
- Expense Reporting
- Executive Support
- Office Administration
- Calendar Management
- Document Preparation
- Travel Arrangements
- Proofreading
- Business Administration
- Strategic Planning
- Business Writing
- Report Writing
- Scheduling
- Appointment Setting
- Business Correspondence
- Mail handling
- Phone Etiquette
- Schedule Management
Timeline
Executive Administration Assistant
Marion County Sheriff's Department
06.2014 - 09.2016
Administrative Assistant - Drug Enforcement Unit
Marion County School Board
10.2003 - 06.2014
911 Operator/Dispatcher
Marion County School Board
09.1997 - 10.2003
Master of Science - Strategic Leadership
University of Charleston
Master of Science - Organizational Leadership
Mountain State University