Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Jaime Salas

Jaime Salas

Paso Robles,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

11
11
years of professional experience

Work History

Signal Company Platoon Leader

Army Reserve
Dublin, California
02.2018 - Current
  • Supervised the preparation of daily reports on operations progress and mission accomplishment.
  • Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
  • Provided feedback on performance evaluation reports related to individual soldiers' accomplishments.
  • Coordinated with higher headquarters regarding unit movements, resupply operations, and other requirements.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

Information Technology Specialist

Computing Solutions
Salina, California
03.2016 - 02.2018
  • Consulted users to determine areas in need of improvement.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Installed, configured, and maintained computer systems, networks, printers, and other related equipment.

Bank Of America Call Center Representative

Teletech Customer Care Management
Jalisco, Guadalajara
05.2014 - 01.2016
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Consulted with customers to resolve service and billing issues.
  • Offered additional products or services to enhance customer experience.
  • Helped with transactions between accounts.
  • Assisted with online banking issues such as log-in, temporary online passwords, and online transactions.

Education

BBA - Business Administration And Management

Excelsior College
Albany, NY
01-2024

Skills

  • Operational planning
  • Training coordination
  • Personnel management
  • Administrative support
  • Client relationship building
  • Workload management
  • Account management
  • Business development
  • Relationship building and management
  • Adaptability
  • MS office proficient
  • Decision-making
  • Exceptional customer service
  • Data entry
  • Adaptability and flexibility
  • Financial software proficiency
  • Bilingual in Spanish
  • IT service management

Languages

English
Professional
Spanish
Professional
Japanese
Elementary

Affiliations

  • Hobbies: Enjoy hiking in Toro Park, photography, and cooking, which provide work-life balance and foster creativity.
  • Fitness: Regularly go tot he gym, and enjoy running, which promotes both physical and mental well-being.
  • Lifelong Learning: Engage in learning subjects such as digital marketing, photo editing, technology advances, and reading books to enhance personal and professional growth.
  • Travel: Passionate about traveling and exploring new cultures, which enriches my perspective and adaptability. Currently have visited 18 countries.

Accomplishments

Military Awards: Joint Service Achievement Medal, 4x Army Achievement Medal, Army Commendation Medal, Global War On Terrorism, Global War on Terrorism Service Medal, Global War On Terrorism Expeditionary Medal

Professional Achievements:

  • Successfully led an IT project that resulted in a 20% increase in efficiency.
  • Received a company award or recognition for outstanding performance or innovation 6 times.
  • Mentored junior team members, contributing to their professional development and career growth.
  • Obtained a Bachelors degree in 3yrs and 6 Months while working in a rural environment with little to no internet access.

Timeline

Signal Company Platoon Leader

Army Reserve
02.2018 - Current

Information Technology Specialist

Computing Solutions
03.2016 - 02.2018

Bank Of America Call Center Representative

Teletech Customer Care Management
05.2014 - 01.2016

BBA - Business Administration And Management

Excelsior College

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Jaime Salas