Jaime Sanborn
Plymouth,Ma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Skilled in managing schedules, coordinating communications, and handling confidential information with discretion. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Surgical Scheduler-Colon and Rectal surgery
Beth Israel Lahey Health-Primary Care
12.2024 - Current
- Provide excellent, friendly and welcoming service to all patients in a clean and safe environment
- Performs daily checks to provider’s schedules to provide smooth and efficient workflow
- Provide support to medical staff by assisting with administrative duties
- Effectively and properly communicate the needs of the patients to the medical staff in regard to clinical questions, or other administrative tasks received via phone or in-person requests
- Schedule patients for procedures; pre and post-operative appointments, surgery, follow up and wait list process
- Notify patients in-person and via mail of scheduled procedures
- Ensures all communications are timely and provide complete details of procedure, location, and time when possible
- Provide patients with information pertaining to testing and surgery
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and provider
- Resolved scheduling conflicts to maintain high-quality patient services.
- Performed various administrative tasks by filing, copying and faxing documents.
Practice Assistant I
Beth Israel Lahey Health-Primary Care
01.2023 - 12.2024
- Provide excellent, friendly and welcoming service to all patients in a clean and safe environment
- Performs daily checks to provider’s schedules to provide smooth and efficient workflow
- Provide support to medical staff by assisting with administrative duties
- Effectively and properly communicate the needs of the patients to the medical staff in regard to clinical questions, refills or other administrative tasks received via phone or in-person requests
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Streamlined appointment scheduling for increased patient satisfaction and improved time management.
- Contributed to practice growth by providing excellent customer service, resulting in numerous positive reviews and referrals from satisfied patients.
- Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
- Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
Server/Counter
The Blueberry Muffin
09.2021 - 01.2023
- Provide efficient and detailed service to guest
- Provide excellent, friendly guest service
- Maintained high levels of food and safety standards at all times
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Client Care Coordinator
Comfort Keepers
02.2020 - 05.2021
- Conduct Monthly wellness checks with clients, family members or appropriate contact via telephone
- Complete in-home reassessments and review plan of care every ninety days
- Initial in-home assessments and developed plan of care competed with non-medical clients
- Perform supervisory field visits monthly for caregivers and clients
- Oversee the plan of care for 15-20 clients
- Communicate to case managers for state and VA clients
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
Certified Nurse Assistant
Comfort Keepers
11.2019 - 05.2021
- Perform duties as assigned on the plan of care
- Assists the client in activities of daily living; including personal care, feeding and dressing
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Provide extensive assistance to include gait belt and Hoyer lift
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Assist client with ambulation and transfers
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Provide clean, safe and healthy environment for client
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Report and communicate any changes to administrative staff
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Server/Counter
The Blueberry Muffin
09.2018 - 09.2019
- Provide efficient and detailed service to guest
- Provide excellent, friendly guest service
- Maintained high levels of food and safety standards at all times
- Performed cashiering functions by closing checks and preparing end-of-day reports
Assistant Manager/Bartender/Server
T-Bones Roadhouse
04.2016 - 10.2018
- Maintain weekly communication sheet to Front of the house staff
- Maintain alcohol awareness communication board and updated alcohol awareness certifications for Front of the house staff
- Provide training for alcohol awareness
- Manage service staff and guest relations
- Provide friendly, efficient, and detailed service to guest
Certified Nursing Assistant- Acute care
Beth Israel Deaconess Hospital
06.2015 - 03.2016
- Provide friendly, attentive care to patients while respecting privacy and patient rights
- Assist Nurses with care, monitoring and reporting any changes of the patient
- Giving care while following infection control procedures
- Provide emotional support to patients and the families
Assistant Manager/Server
Friendly’s Restaurant
04.2009 - 07.2012
- Manage service staff and guest relations
- Provide excellent, friendly guest service
- Provide efficient, detailed service to guest
Service Manager
TGI Friday’s- Carlson Restaurants Worldwide
04.2008 - 04.2009
- Direct Manager for server and greeter’s
- Manage daily Labor and Food Costs
- Scheduling and Training
- Accounting, invoices and change fund ordering
- Managing direct costs; uniforms, training materials, etc
- Manage guest relations
Cosmetics Manager
Image Imports
10.2006 - 07.2007
- Manage and oversee cosmetics division
- Training of all employees
- Inventory control on daily and weekly basis
- Direct Sales and Marketing
Operations Manager
Smokey Bones Restaurant
01.2002 - 08.2006
- Increased sales by 10% over year prior
- Increased guest count by 10% over year prior
- Lowest turn-over in company (Fiscal 2005)
- Manage Labor and Food Costs
- Manage 20-50 employees daily
- Reviewing P&L and COG’s reports
- Scheduling and Training
- Manage guest relations
- Weekly Food and Liquor orders
Education
Certificate in Tri-Level Nursing program -
Cape Cod Community College
05.2015
Certificate in Tri-Level Nursing program - Pre-requisites for Nursing
Cape Cod Community College
05.2011
Bachelors - Marketing
University of Massachusetts-Dartmouth
Dartmouth, Ma06.2002
Skills
- Front office operations
- HIPAA compliance
- Insurance verification
- Excellent communication
- Patient relations
- Reliability
- Telephone management
- Multitasking
- Scheduling expertise
- Organizational skills
- Maintaining confidentiality
- Office administration
Certificates And Licenses
- CNA license, 104101, not active, state of Massachusetts
- Tri-level Nursing Program Certificate, Cape Cod Community College
Timeline
Surgical Scheduler-Colon and Rectal surgery
Beth Israel Lahey Health-Primary Care
12.2024 - Current
Practice Assistant I
Beth Israel Lahey Health-Primary Care
01.2023 - 12.2024
Server/Counter
The Blueberry Muffin
09.2021 - 01.2023
Client Care Coordinator
Comfort Keepers
02.2020 - 05.2021
Certified Nurse Assistant
Comfort Keepers
11.2019 - 05.2021
Server/Counter
The Blueberry Muffin
09.2018 - 09.2019
Assistant Manager/Bartender/Server
T-Bones Roadhouse
04.2016 - 10.2018
Certified Nursing Assistant- Acute care
Beth Israel Deaconess Hospital
06.2015 - 03.2016
Assistant Manager/Server
Friendly’s Restaurant
04.2009 - 07.2012
Service Manager
TGI Friday’s- Carlson Restaurants Worldwide
04.2008 - 04.2009
Cosmetics Manager
Image Imports
10.2006 - 07.2007
Operations Manager
Smokey Bones Restaurant
01.2002 - 08.2006
Certificate in Tri-Level Nursing program - Pre-requisites for Nursing
Cape Cod Community College
Bachelors - Marketing
University of Massachusetts-Dartmouth
Certificate in Tri-Level Nursing program -
Cape Cod Community College
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